Start and build your career with Spectrum. With the right tools and training you’ll make a big impact on your career and our company. Our Sales and Retention roles are your chance to speak with existing and potential customers from around the country. Help us start and expand relationships with residential and small and medium-sized business customers. This is your chance to help our customers connect to what matters most.
Inside perspective
Hear from one of our team members about what it’s like to work in our Sales and Retention Centers.
More chances to make a difference
Our Sales and Retention call centers interact with every type of customer we serve. That means there are plenty of ways for you to find the perfect role and all the opportunities that come with it.
Why Sales and Retention?
This is your chance to make some impressive progress in your career, while working from one of our state-of-the-art call centers. You'll use your ambition and communication skills to close deals and maximize your payouts. Our Sales and Retention roles offer the perfect introduction to our company, where front-line positions lead to rewarding careers.
There are so many ways to advance in your Sales and Retention role. See how one employee did it:
Inbound Sales Agent
Sales Supervisor
Inbound Sales Manager
"Spectrum really values its frontline employees feedback and has implemented several positive changes to help foster a very diverse and dynamic environment."
Steve B., Inbound Sales Manager
With us, you can earn:
Competitive commissions on top of hourly pay
Work in state of the art facilities – True Centers of Excellence
A variety of schedules to meet the needs of our customers
Paid training
Impressive benefits like 401(k) matching and tuition assistance
Discount on Spectrum Services where applicable (restrictions apply)
Inside Sales Opportunities
As a Bilingual Call Center Representative you will have the opportunity to support our bilingual customers with all their needs and help us expand our growing business.
Pick up where our website leaves off. Talk or chat with customers who need help while placing an order online. Our Digital Sales Channel Agents paint a holistic picture to close deals that include all of our services.
Get an expert understanding of our products and services. Then, take calls from existing and potential customers to paint the picture of how our services meet their connectivity needs.
Get an expert understanding of our products and services. Then, take calls from existing customers to facilitate solutions and help them re-envision how our products and services meet their connectivity needs.
Care for all aspects of order fulfillment and the life cycle of sales orders. You'll partner with various departments to provide the highest level of service to current and prospective Spectrum customers while utilizing various tools, and seeking further sales opportunities when possible, to complement the customer experience. Watch Video to learn more.
Keep our business customers satisfied. That includes offering answers to their biggest questions, new services to meet their needs and the data to back it up.
Understand the needs of our business customers so they can get the most out of our products and services. They’ll look to you for guidance in their biggest challenges.
Your day starts with a rundown of your sales numbers and the goals for that month. Then, you’ll hop on the line with your customers. You’ll strive to understand their needs and concerns and work with them to find the right solutions. Supervisors will be there to help you through any challenges. But this really is a job where independent self-motivators thrive. Keep an eye on your goals and metrics to see just how big of a commission you can earn. Also, note that this role may require you to work nights and weekends.
What I love most about my job is easily the people here. They continue to motivate me.
There's a very wide diverse culture here at Spectrum which I love because we have so many different viewpoints.
You're working for a great company that gives you the ability to move up and a company that hopefully you can stay with.
Everything from the benefits to the work life balance to the culture of the call center it's going to be conducive for somebody having a successful career.
I mean that's incredible benefits and incentives here to really just do your job every single day.
It takes a lot of stress off by knowing the health benefits here are just immaculate.
The health benefits are very affordable. You know you have health, vision, and dental. They also have 401k.
Spectrum does a really great job at keeping talent, pouring into talent, through our benefits, specifically our education program.
Currently I'm getting ready to enroll in a Guild class. You know normally that costs anywhere from $600 to $700 where Spectrum provides it for free for being an employee.
I have never experienced a company that has such a big emphasis on promoting from within.
The culture here is progressive. The world class training really makes you prepared to go out there and be successful.
To anyone that is considering joining Spectrum all I can say is do it. It is the best decision you will ever make for yourself.
It's not a side job or a temporary job, it's a career.
When I first started this job, I just really got the job because I needed a job but after my time spent here and the doors began to open, I saw, wow, this is not just a job for me this is actually a career and I've been here ever since.
I see myself working here for a very long time maybe even retirement.
Learn from the best
We’re invested in your success
You’ll be the expert our customers need. That’s why our Sales and Retention role starts with paid training, giving you the knowledge and confidence you need to succeed starting with your very first call. Once you master your role, partner with your leaders to help you take advantage of our amazing growth opportunities.
A Day In The Life: Sales Activation Business Specialist
Hi, my name is Mayra Galbraith and I'm an SMB Sales Activation Specialist. I process orders for small medium business customers. I ensure services requested are entered accurately. We provide cable, internet, voice, and even mobile.
“Hello, thank you for calling sales activation. This is Mayra. Yeah, we have a double play. We can bundle the internet and the cable service together… get them a better rate.”
I love being able to fix the underlying issue within an order, giving the customer a reason to never leave Spectrum.
My teammates always encourage me and motivate me to achieve more. It gives me a sense of pride. It's very rewarding to me.
I feel part of a family here. We always work together. I love helping other people.
The benefits are amazing here.
Leadership usually motivates me every day. They always give me the opportunity to succeed at my job.
The ideal person for this role is someone who is goal-driven, has great customer service skills, works well under pressure, has a great outgoing attitude and is looking for growth and development career opportunities.
The teamwork here is outstanding, the camaraderie, we're like a family here so you can expect to learn a lot of things. You're going to have a good time when you're here.
I'm motivated to do a better job because I want to advance my career with Spectrum.
Connect to more
You know what you want to do. Now, see how we help you do it. Find out what our company offers its people, plus get some tips about taking the next step.
