L&D Service ManagerApply Now Date posted 12/10/2018 Requisition Number: 231606BR-1 Location: United States - North Carolina - Charlotte Area of Interest: Human Resources, Project/Program Management, Telecommunications Position Type: Full Time
This role analyzes business requirements and determines L&D priorities. This position creates and manages the role-based behavioral specifications for roles (i.e., care agent, supervisor, or escalation representatives) alongside internal customers The L&D Service Manager stimulates, shapes, captures, and prioritizes business demand to align and configure L&D capabilities into L&D services to meet business objectives. In addition, leads highly complex and cross-functional programs and projects, prioritizing and influencing L&D team members, senior leaders and business sponsor(s) while driving results and successfully executing on L&D project plans aligned to the facilitated learning and non-facilitated learning production processes.
The L&D Service Manager is responsible for proactively engaging stakeholders to define project portfolios aligned to assigned internal stakeholder organizations. This position manages portfolio performance to ensure desired business outcomes are achieved & reports progress back to stakeholders. The L&D Service Manager will ensure that communications, knowledge management, and curriculum outputs deliver on the promise to change behaviors and meet the needs of internal customers.
MAJOR DUTIES AND RESPONSIBILITIES
Related Work ExperienceNumber of Years
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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