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Supervisor; Salaried+Benefits

Date posted 02/27/2019 Requisition Number: 234646BR Location: United States - Wisconsin - Appleton Area of Interest: Administrative/Clerical, Customer Service, Operations/General Position Type: Full Time
JOB SUMMARY
Spectrum is GROWING in Appleton so we are seeking leaders with experience coaching and developing a team of representatives in a fast-paced, dynamic environment. You will be responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. Join an innovative company growing throughout the country! We provide a comprehensive benefits package with complimentary home cable (including HBO/premium channels), home internet/home phone, health/dental/vision insurance, 401(k), onsite fitness center and many other perks so APPLY TODAY!

MAJOR DUTIES AND RESPONSIBILITIES

Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills

Monitor individual and team performance to ensure performance and quality standards are met or exceeded

Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching

Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives

Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions

Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development

Performs other duties as requested by leadership

REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)
Experience with customer relations, communications and sales skills

Education
High School diploma with some college course work in business or related field; or equivalent experience

Related Work Experience
Customer service/call center experience
Lead/supervisory experience (preferably of a team of 15 or more people)

WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Hours may vary

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.

FCC Unit: 13557 Business Unit: Customer Operations Apply Later

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