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Sr. Director, Billing Operations & Design Support

Date posted 02/26/2019 Requisition Number: 234917BR Location: United States - Connecticut - Stamford Area of Interest: Executive Management, Information Technology Services, Project/Program Management, Telecommunications Position Type: Full Time
The Senior Director, Billing Operations & Design Support is responsible for supporting the Billing Operations & Design Department in ensuring successful operation and implementation of all products and services in the Charter Residential and Small/Medium Business Billing Platform.
This person will be responsible for implementing continuous process improvement and standardization initiatives, including the implementation of effective operational controls for the organization and consolidation of department planning and KPIs.

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Directs management, oversight, planning and development of Billing Platform capabilities, consistent with Charter business plans and strategic initiatives.
  • Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
  • Lead the day-to-day management of the Billing Operations & Design Suport department.
  • Support Billing Design and Operations with end to end Business Process Management.
  • Support Process and Procedure Documentation.
  • Manages negotiations with current and potential vendors, as appropriate.
  • Leverages and partners with Billing Platform vendor to ensure Charter provides solutions to meet the business requirements.
  • Develop and implement standardized processes within the billing systems.
  • Implement programs and processes to ensure and maintain data integrity of the billing systems.
  • Provides strategic guidance to Charter leaders regarding the effective use of the Billing Platform.
  • Support Billing Operationds & Design team on overall planning.
  • Lead Project Debrief Coordination, Action Planning, and Supporting Lessons Learnt.
  • Performs other duties as requested by supervisor.

Skills /Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Demonstrated ability and experience utilizing judgment, problem solving, decision making and negotiation skills
  • Ability to direct, manage and motivate a team of leaders and staff
  • Demonstrated ability to convert strategic goals into workable and sustainable programs
  • Exceptional verbal/ written communications skills
  • Exceptional computer skills (MS Word, PowerPoint, Excel, Project, etc.) with presentation and customer facing experience
  • Ability to focus on overall strategy of the company
  • Strong team and relationship building skills
  • Ability to effectively manage large and complex projects
Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master’s Degree preferred

Related Work Experience
10+ Years TV, Internet, Voice Leadership Experience
10+ Years IT Desktop Application Development Experience
10+ Years Billing Systems and Related Technology

Skills/Abilities and Knowledge
  • Ability to positively influence and persuade
  • Acts independently or with limited direction
  • Effective communications skills including presentation skills
  • Ability to plan, prioritize and organize effectively

Office environment
Some Travel required

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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