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Sr Billing Analyst

Date posted 03/14/2019 Requisition Number: 235254BR Location: United States - North Carolina - Charlotte Area of Interest: Operations/General, Telecommunications Position Type: Full Time

Position manages and coordinates activities concerning the billing platform including but not limited to: researching functionality inquiries, managing enhancement requests, and providing support for billing system releases and upgrades. This position also assists the Billing Operations Management team by compiling data and producing reports to monitor SLA adherence, track departmental activity and recommend process improvements. This position has extensive interaction with Charter personnel, billing vendors, and other external contacts.

Apply knowledge of the billing platform and products.
Utilize knowledge of Charter services and products.
With limited direction, maintain and perform updates to parameters on the billing platform (production, training and test). Review and validate parameter updates and configuration as required to ensure continuity and system integrity. This includes but is not limited to system parameters, interfaces, and PPV.
Research and respond to internal customer requests.
Provide overall billing platform interface support (may include on call rotation involvement).
Support testing efforts in the test environment.
Support testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Assist with troubleshooting interface issues.
Perform research and respond to inquiries from all areas of the organization.
Participate in billing system release/upgrade activities and assume a support role for scheduled releases.
Maintain and perform updates and configuration as required to support external applications as needed.
Troubleshoot interface issues and manage updates between internal application support and the billing vendors.
Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Lead Technical Initiatives for Billing Operations Team and supporting Billing Operations management.
Provide executive level reporting and dashboards as needed.
Perform other duties as requested or assigned by management.

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong understanding of billing platform workflows, interfaces and related functionality.
Extensive knowledge of Microsoft Office Products, including Word, Excel and PowerPoint
Strong organizational skills with the ability to prioritize multiple activities.
Demonstrable research, analytical and problem-solving skills.
Ability to work within a fast paced, high change environment to meet timelines.
Be a consistent high team performer. Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals.
Extensive knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.

Related Work Experience Number of Years
database reporting tools, Macros, queries, SQL 5-7
Billing System platform experience 5+
Business Operations Analysis experience
ICOMS/CSG knowledge Required
Telecommunications experience

Office environment

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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