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Spectrum Direct Sales Supervisor

Date posted 03/15/2019 Requisition Number: 235732BR Location: United States - Georgia - Stockbridge Area of Interest: Customer Service, Other, Retail/Merchandising/Store Operations, Sales, Telecommunications Position Type: Full Time
JOB SUMMARY
The SpectrumDirect Sales Supervisor will support and assist the Spectrum Direct Sales Manager by managing the day to day activities of the Spectrum Direct Sales Department.

MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Responsible for meeting and exceeding budgeted sales goals
  • Supervise a team of Direct Sales staff and service partner personnel. Direct reports may include Sales Representatives as well as service partners. May also manage other sales resources as assigned
  • Recruit, interview, hire and train Direct Sales staff
  • Support of Direct Sales staff will consist of approximately 70% field work and 30% office work
  • Communicate territory assignments to residential sales representatives
  • Monitor the payroll process and ensure timely and accurate approval of all commissions payment
  • Handle employee relation issues, including performance appraisals, coaching, safety training, etc.
  • Assist with budget preparation and provide input on marketing issues and sales offers
  • Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Ability to complete documentation accurately
Education
  • Bachelor's degree in business or marketing, or equivalent experience preferred
Related Work Experience
  • Minimum of 1 year experience in outside sales
Certifications and/or Licenses
  • Valid driver's license, satisfactory driving record within Company required standards and auto insurance
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Knowledge of Direct Sales practices
  • Experience with consumer education of products and services
  • Knowledge of cable or telecommunications services
  • Vision ability close vision, peripheral vision, and ability to adjust focus
  • Related Work Experience
  • Sales Supervisory experience preferred, .5+ years

WORKING CONDITIONS
  • Field and Office environment
  • Outside field environment with exposure to inclement weather
  • Travel as required
  • Must be able to work evenings and weekends
Occasionally required to work overtime as the business needs dictate

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.

FCC Unit: 13532 Business Unit: Marketing Apply Later

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