Manager, Field Operations Process ManagementApply Now Date posted 09/27/2019 Requisition Number: 236315BR Location: United States - Connecticut - Stamford Area of Interest: Business Development, Strategic Planning Position Type: Full Time
MAJOR DUTIES AND RESPONSIBILITIES
Analyze data identifying opportunities for improvement.
Assist Director to coordinate continuous business process improvements to enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and reduce business risks; identify opportunities to automate business processes; partner with business planning to develop business cases.
Partner with managers from across Charter’s Customer Care, Product, Marketing, Sales, and Engineering teams to identify and implement strategic initiatives aimed at improving the service experience delivered by Field Operations.
Implement Lean Six Sigma strategy and establish controls to guide Charter’s initiatives to be implemented through a measurement-based approach that focuses on process improvement and variation reduction.
Maintain current knowledge of project management tools and methodologies.
Timely and consistent communication of status and critical issues of all projects/programs which are being managed.
Coordinate team responsible for business process development in support of Charter strategic initiatives as part of small scale projects or portions of large scale implementations.
Gather, refine and validate business requirements, interdependencies, potential risks and issues.
Assist Director to facilitate communication between business units and stakeholders to align processes and solutions with business strategies.
Related Work Experience Number of Years
Related Work Experience
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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