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Spectrum Store Greeter

Date posted 08/19/2019 Requisition Number: 247498BR Location: United States - New York - Ithaca Area of Interest: Customer Service, Retail, Sales Position Type: Full Time
JOB SUMMARY
The Spectrum Store Greeter will actively and consistently support all efforts to enhance the customer experience within the Spectrum Retail Store environment by being the first point of contact for customers, providing a welcoming presence as customers enter the premises and displaying a positive attitude.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POSITION
  • Responsible for providing prompt and courteous customer service within the Spectrum Retail Store, while supporting other Store employees and Management
  • Greet all customers in a friendly, professional and timely manner to ensure every customer feels welcomed and appreciated
  • Manage customer traffic to afford customers the opportunity to browse the store without losing their service position
  • Direct customers to Spectrum Retail Store Associatesand Specialists as availability and needs dictate
  • Promote all Charter products and services with each customer interaction. Educate and engage customers through product demonstrations as appropriate and respond to customer questions as needed
  • Provide support to Store Associates with sales related administrative duties, including assisting with inventory counts, maintaining store appearance and work stations
  • Consistently demonstrate adherence to all Company and Store policies and procedures, while maintaining the confidentiality of customer and business data at all times
  • Actively engage in training programs and demonstrate associated skills and competencies
  • Perform other duties as may be requested by management
REQUIRED QUALIFICATIONS
  • Ability to read, write and speak the English language to communicate with other employees and customers in a clear, straight-forward, and professional manner
  • Detail oriented and a good problem solver
  • Possess a self-motivated, competitive spirit and desire to provide a good sales and customer service experience
  • Positive and professional demeanor
  • Flexibility to work in other locations as the needs of the business dictate
  • Basic math skills
  • Knowledge and ability to use computer and software applications
  • Ability to multi-task in a fast-paced team environment
PREFERRED QUALIFICATIONS
Current knowledge of latest technology and devices

Education
High School Diploma or equivalent required

Related Work Experience
Sales experience: 1 yr.
Customer Service experience: 3+ yrs.

WORKING CONDITIONS
  • Retail environment
  • Exposure to moderate noise level
  • Work scheduled shift hours and overtime as needed
  • Ability to handle a physically demanding job, often times lifting up to 35 lbs.
  • Ability to stand for prolonged periods of time
  • Required to wear a uniform

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13525 Business Unit: Marketing Apply Later

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  • Customer Service, Ithaca, New York, United StatesRemove
  • Retail, Ithaca, New York, United StatesRemove
  • Sales, Ithaca, New York, United StatesRemove