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Director, Business Process Analysis

Date posted 08/23/2019 Requisition Number: 247926BR Location: United States - Connecticut - Stamford Area of Interest: Business Development, Finance and Accounting, Strategic Planning Position Type: Full Time
Research and analyze operational activities including business processes, internal controls, policies and procedures, and internal reporting. Develop and recommend process improvements for improved efficiencies and compliance. Create reference materials and train team members and business partners on processes. As requested, aid in strategy creation and execution. Areas of support may include workflow, budgeting and forecasting, workforce reporting, asset procurement and tracking and progress toward strategic goals.

Research operational activities and processes. Use operational knowledge to identify improvements
in the efficiency and effectiveness of processes and controls. Develop action plans to address process improvement areas.

Lead a team of cross-department personnel (e.g., process owners, auditors, accountants, business planners, developers) to gain agreement on process, document procedures, perform testing, validate findings and summarize observations. Use strong relationship building, collaboration and consensus-building skills.

Develop and enhance internal process documentation, including process flowcharts, risk and control documentation, business context diagrams, system overviews and management summaries. Ensure information is accurate and easily understood.

Identify, analyze, evaluate and implement standardized processes and procedures in identified areas
of the business. Ensure processes meet or exceed technical and business requirements. Track and promote productivity and efficiency.

Oversee documentation development on the recommended use of tools, including process flows and reporting.

Perform advanced excel analysis of data from varying data sources. In collaboration with other data owners, validate data accuracy and completeness. Validate summary analysis and observations.

Prepare and deliver presentations on action plans. Audiences include individual team members up through the executive level.

Manage high performing team by leading, developing, training and providing effective coaching to attract and foster talent.

Oversee multiple projects at once. Provide summary status updates to Sr. Director, Business Process Analysis, Project Stakeholders, and Cable Ops Management.

Performs other duties as requested by management.

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Expertise in developing, evaluating and documenting internal controls and processes
Strong flowcharting and process documentation skills
Advanced Excel data analysis skills
Ability to quickly understand complex systems, applications, and business processes and procedures
Deadline-oriented and highly disciplined
Can easily and effectively self-manage
Ability to make effective presentations, possesses excellent verbal and written communication skills
Ability to interface and communicate with department managers, VPs and SVPS
Ability to identify and evaluate business and technology risks, internal controls to mitigate risks, and related opportunities for internal control improvement
Proven mastery of PC skills (i.e., Microsoft Word, Excel, Visio, Power Point)
Strong business systems skills
Strong working knowledge of all aspects of business operations, including: sales, customer service, billing, collections, field operations and accounting
Demonstrated ability to identify and question assumptions and find creative and effective solutions
Strong interpersonal skills and friendly disposition to effectively collaborate with business unit personnel

Bachelor’s degree in Business or Accounting or equivalent experience

Related Work Experience Number of Years
Management experience 5+
Experience in systems processes, project planning and operational analysis 7-9
Internal audit experience with operations 7-9
Telecommunications experience 5



Skills/Abilities and Knowledge
Knowledge of Microsoft PowerPoint, Project, Access Database and Visio
Knowledge of SQL and Macro a plus

Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Cable Operations Apply Later

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