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Collections Professional - Prior Debt / Validation Team

Date posted 11/18/2019 Requisition Number: 247851BR Location: United States - Texas - San Antonio Area of Interest: Customer Operations, Customer Service, Finance and Accounting Position Type: Full Time
Job Summary
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Recovery Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.

This position will be at Spectrum’s newest office located at:

12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(IH-10 & De Zavala area)

Actively and consistently support all efforts to simplify and enhance the customer experience
Research accounts with debt and communicate with customers via phone
Take action based on transaction characteristics as appropriate and necessary
Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies
Contact customers by phone in attempt to collect debt

Demonstrate friendliness and professionalism when dealing with customers
Answer inquiries for customers calling in regarding their unpaid debt
Other duties as assigned to meet business needs

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Type 40 words per minute; use of telephone system and ten key by touch
Proficient knowledge of Microsoft Excel and Office is a must
Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
Detail oriented, have strong verbal, written and interpersonal communication
Ability to exercise and apply sound judgment to billing disputes
Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to work independently with minimal supervision
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Bi-lingual preferred, but not required
Consistent and punctual attendance

High School diploma or General Education Degree (GED)

Related Work Experience Number of Years
Related work experience and/or training in similar field
Collections/Accounting Experience
Customer Service

Office Environment

Please note: training and working schedules could include evening, weekend and holiday hours.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13527 - Central Texas Business Unit: Customer Operations Apply Later

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