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Business Controls Analyst - Customer Operations

Date posted 10/06/2019 Requisition Number: 249659BR Location: United States - Missouri - Bridgeton Area of Interest: Customer Service, Technical Operations Position Type: Full Time
The Business Analyst will provide direct support to achieve company performance and financial objectives. This individual will be responsible for assisting in the preparation and development of operating and forecasts, short and long-term business plans, variance and trend analysis and will also be responsible for overseeing and coordinating the consolidation and distribution of daily, weekly, and monthly statistical and financial reports and analysis for multiple customer care call centers. Additionally, the Business Analyst will assist in other analysis and special projects as required.


As the Business Analyst, you will:
  • Interpret data and analyze results using statistical techniques, and provide ongoing reports
  • Acquire data from primary or secondary data sources for use in analysis and trending
  • Identify, analyze and interpret trends or patterns in complex data sets
  • In conjunction with business planning and management staff, assist in the preparation of short and long-term strategic business plans
  • Assist in the consolidation and reporting of the budgets and forecast for Customer Operations
  • Track, analyze and report: Consolidate and report all operating and capital expenditures for Customer Operations
  • Assist in the preparation of variance analysis of the Administrative Departments and consolidate variance analysis for Customer Operations
  • Report and track financial and statistical analysis for all functional organizations within Customer Operations, supported by commentary and analysis
  • Support the development and maintenance of operating performance metrics for Customer Operations functions
  • Provide project and cost analysis for decision-making purposes
  • Perform other duties as requested

  • Ability to read, write, speak and understand English
  • Knowledge of database/reporting systems (SQL, Oracle, etc)
  • Call Center background mandatory
  • Demonstrates a solid understanding of the goals and objectives of his/her job, as well as the related processes and technology tools
  • Speaks and writes with clarity and purpose, delivering information, direction and ideas in an easy-to-understand manner
  • Knows how to build and maintain relationships with Directors, peers, and other support contacts
  • Looks ahead and is ready for upcoming scheduled events, understands tasks needed to perform, and manages performance
  • Uses interpersonal skills, relationships and tools available
  • Ability to create and maintain spreadsheets
  • Ability to accept and adapt to change quickly within a fluid work environment
  • Adhere to and supports established Charter values and policies
  • Strong analytical skills and the ability to present information in an understandable format
  • At all times uses technology, feedback, and personal performance metrics continually seeking to improve
  • Excellent oral and written communications skills
  • Detail oriented ability to analyze problems, probe facts and question assumptions using fact based decision-making
  • Flexibility in working hours and ability to prioritize and juggle multiple tasks
  • High degree of integrity

  • Bachelor’s degree in related field or equivalent experience

  • Experience in preparation and analysis of budgets and forecasts

  • 3 - 5 years of experience in Business Planning / Finance
  • 1 year of SQL server integration and reporting servers experience
  • 1 year of Data collection and database design experience
  • 1 year of General cable industry experience

  • Office environment
  • Exposure to moderate noise level

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Customer Operations Apply Later

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