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Credit Services Data Analyst

Date posted 04/05/2020 Requisition Number: 251888BR Location: United States - Connecticut - Stamford Area of Interest: Customer Operations Position Type: Full Time
JOB SUMMARY
This position leads supports development and analysis of new Credit Services Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.


MAJOR DUTIES AND RESPONSIBILITIES


Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting

Develop/select methodologies to derive answers to business problems

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy

Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems

Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Provide leadership as a mentor to team analysts and cross-functional resources

Perform other duties as may be requested by manager


PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
  • Advance skills in Excel, PowerPoint and Access
  • Excellent quantitative analysis skills
  • Detail oriented, self-motivated, proactive and results driven
  • Knowledge of ICOMS Billing System
  • Customer behavior modeling and scoring, especially in payment services or collections
  • BI reporting tools such as Micro Strategy or Tableau
  • Ability to create conceptual frameworks enabling the analysis of varied business problems
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to plan, prioritize and organize effectively
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
  • Ability to research and analyze data
  • Ability to adapt to change
  • Knowledge of all functions and related tasks in the area of customer relations
  • Knowledge of cable television products and services
  • Knowledge of general accounting and billing procedures
Education
Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree
Preferred MBA or Quantitative MA/MA

Related Work Experience
  • 2-4 Years - Reporting & Analytical experience
  • 2-4 Years - Writing queries using SQL language
  • Cable industry experience/knowledge preferred
  • Process improvement experience preferred

WORKING CONDITIONS
Office Environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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  • Customer Operations, Stamford, Connecticut, United StatesRemove