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Sr. Mgr, Sales Curriculum and Content

Date posted 01/13/2020 Requisition Number: 252569BR-1 Location: United States - Florida - Tampa Area of Interest: Content Development, Editorial, Project Management Position Type: Full Time
JOB SUMMARY

The Senior Manager of SalesCurriculum and Content manages the creation of the content and learning solutions for new hire training of Charter's Outside Sales Representatives (Direct Sales Reps - DSRs and Multi-Tenant Sales Reps -MTSRs). In this role you will also be responsible for the mentoring and development of a team of Instructional Designers.

You will collaborate and work with Sales, Marketing, Technical and Leadership Teams to leverage existing materials, direct external vendors and develop sales programs to deliver consistent curriculum design and content creation that prepares the outside sales force to exceed customers' satisfaction on a day-to-day basis.

MAJOR DUTIES AND RESPONSIBILITIES

Lead the creation of curriculum development to elevate skills levels, engagement, and motivation of the external sales representatives (DSRs/MTSRs)

Assess outside sales reps learning motivation, expectations, resources, constraints, learning needs, learning gaps, and tasks concerning the department mission and goals

Manage the development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts

Lead the development of innovative programs that deliver better experiences and integrated communication with the outside direct sales representative

Manage team escalations and partner with clients to drive resolution

Manage the integration of content and sales and behavioral skills development to elevate the selling skills and motivation of the sales force

Research and analyze training options, delivery methods, techniques and technologies that can speed up the learning process

Create and implement evaluation plans to demonstrate the business and behavioral impacts of all capabilities development initiatives

Partner with peers on all curriculum development responsibilities

Maintain current knowledge of the latest industry standards, tools, and processes

Keep abreast of current learning and performance strategies, delivery methods, and techniques

Collaborate with Subject Matter Experts (SMEs) and conduct capabilities development needs assessments

Provide an effective implementation of instructional products and programs

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Excellent written and verbal communication skills
Strong skills and knowledge in instructional design methodologies for Sales
Knowledge of a variety of training delivery systems
Previous experience in sales or in designing sales training
Skills in team building, relationship building, facilitation, and presentation
Ability to manage multiple projects to meet target dates for implementation
Adaptability
Organizational skills
Deliver with quality
Creative and innovative
Able to work in fast-paced environment
Ability to communicate with all levels of management and company personnel
Ability to make decisions and solve problems while working under pressure
High energy

Education
Bachelor's degree in Training & Development, Communication, Marketing, Journalism, Human Resources, Business Administration, or related field required

Related Work Experience
Minimum 5 years: Instructional design experience for Sales
5 years: Prior sales experience
3 years: Management experience

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge
Organizational development/change initiatives experience
2 years project management experience

WORKING CONDITIONS
Office environment
Approximately 10% travel


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The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Marketing Apply Later

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