Business Analyst-(Spectrum Mobile)Apply Now Date posted 01/25/2020 Requisition Number: 256931BR Location: United States - Connecticut - Stamford Area of Interest: Customer Operations Position Type: Full Time
The Business Analyst serves as a liaison between the Mobile Customer Operations team (Customer Service, Billing, Credit Services, and Shared Services) and the IT, Technology Services, and Product organizations, as well as vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
Assist in business process redesign and documentation as needed for new technology.
Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.
Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.
Work with business partners within one business function to align technology solutions within business strategies.
Assist Project Managers in development of project plans and use associated project planning tools as needed.
Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.
Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.
Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.
Collaborate with management in systems development and design.
Develop test plans and coordinate software testing.
Perform other duties as assigned.
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Excellent interpersonal skills and ability to present performance feedback effectively
- Excellent presentation skills with small- to medium-sized groups
- Strong analytical ability
- Ability to work independently
- Bachelor’s degree in business administration, computer science or related field
- Procedural documentation and project implementation experience
Skills/Abilities and Knowledge
- Demonstrated project management and leadership abilities
- CAPM (Certified Associate in Project Management) or CBAP (Certified Business Analysis Professional) Certifications
- 5 years of call center/customer service operations management experience
- 2 years of Mobile industry experience preferred
- Normal office conditions
- Travel as needed (0-25%)
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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