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2020 Summer Intern - Service Analyst

Date posted 03/14/2020 Requisition Number: 257845BR Location: United States - Connecticut - Stamford Area of Interest: Administrative, Customer Operations Position Type: Intern
At A Glance
You are a motivated rising Senior with a 3.0 GPA or higher seeking a degree in one of the following majors from one of the universities/colleges listed below:

Major: Mathematics or Statistics
School: University of Connecticut or Fairfield University

This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It’s a full-time, 10-week commitment from May 27, 2020 through July 31, 2020.

Benefits include professional development sessions, networking opportunities, and mentorship.

Spend a productive summer with Spectrum
You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Our internships are designed to provide first-rate, hands-on experience in the telecommunications industry. We offer opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. We’ll connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé. The mentorship opportunities and proximity to leadership are benefits with far-reaching potential in your professional education.

It’s about learning and growing
This paid 10-week, 40 hr/week internship offers exposure to real-world business. As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Partner with other accomplished and dedicated interns on research and cross-functional projects. You’ll have an opportunity contribute real value and meaning to the larger organization.

Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, webinars, community service, and final presentations. As part of a peer community, you’ll contribute to cross-functional group projects, and should be ready to take on new projects as they come up.


What you can expect in this role
Assisting Analysts with Business Process Intelligence projects and tasks including data gathering, interaction reviews, and creation of visualizations. Exposure to tracking and updating weekly Smart Sheet Reports.

Here’s what it takes to get started
Skills and experience required for this role include:
  • Ability to travel locally to Spectrum Intern development events and activities throughout the program
  • Housing and transportation; these are not provided by Spectrum
  • Intermediate Microsoft Excel (Macros, V Lookup, Pivot Tables, Formulas, Charts)
  • Microsoft PowerPoint – Intermediate Skills
  • Tableau or other Data Visualization Experience Preferred
  • Strong organizational skills
  • Solid oral and written skills
  • Works well in a team environment
  • Works well independently
  • Strong analytical and problem-solving skills
  • Project and time management skills
  • Be a motivated self-starter

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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  • Customer Operations, Stamford, Connecticut, United StatesRemove