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Day of Job Representative

Town and Country, Missouri

Field Operations is a collaborative network of specialists whose tools and insight create and maintain a seamless customer experience. Our call center specialists are adaptable troubleshooting professionals. In a fast-paced environment, they excel at guiding their internal and external clients through the processes that get systems and services running smoothly. If you're comfortable multitasking—communicating with your client while simultaneously cross-checking multiple apps and programs—you'll find hands-on and research-rich opportunities. Grow your experience with cutting-edge telecommunications and entertainment technology and take your customer service career to the next level.

  • Full Time
  • Job Level: Entry to Midlevel
  • Tech Savvy

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Success Profile

What makes you a successful Representative in Field Operations at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Problem Solver
  • Team Player
  • Multitasker
  • Results-Driven
  • Technologically Savvy

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Hear from Our Team

The best thing is how much opportunity there is to grow. I transferred as a Rep I, achieved Rep II in four months, and earned multiple performance awards as an agent in that year. In a year and a half total, I was promoted to Rep III and have worked on multiple projects to help my department, bringing hard work, dedication, and excellence to every task.

Jacob, Representative III

The work environment is a fast-paced, diverse, goal-oriented and ever-changing call center. You can constantly grow and develop new skills, new knowledge, and your career.

Lisa, Supervisor

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage

  • Paid Time Off

    Paid vacation, sick time, personal days, and holidays

  • Retirement Savings

    Build your 401(k) with a company match and additional company contributions

  • Career Progression

    Advancement is a very real and achievable goal

  • Tuition Reimbursement

    We support continuing education for personal and professional growth

  • Discounted Services

    Access company services at little to no cost, where available

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Responsibilities

Date posted 03/04/2020 Requisition Number: 259125BR Location: United States - Missouri - Town and Country Area of Interest: Customer Service, Field Operations Position Type: Full Time
What is your goal?
Day of Job Representatives (DOJs) are strategists who use a range of computer programs and platforms to create a satisfying customer experience. Your ability to multitask is the key to your success. Prepared to switch gears at any moment, you facilitate communications, assure compliance, process work orders and service histories, and provide high-level technical support. Do you enjoy troubleshooting? Use your problem-solving skills to follow clues to the causes of service disruptions, including provisioning, switch, and network issues, finding effective solutions for your team and their customers.

What is the Day of Job role?
DOJs support Field Technicians during customer-requested services like activations, supplements, suspensions, and disconnects. They also record service changes, oversee order scheduling, and set up trouble calls, as needed. You’ll have an overhead view of the whole process, and your attention to detail will make all the difference for our team. In addition to monitoring work queues and maintaining field compliance, if there’s follow-up, fallout, a “not-ready,” or an incomplete service, you’ll log those calls and incomplete service issues for future teams in our call tracker.

It’s about learning and growing
Our fully paid DOJ training program takes about a month, starting with classroom development and continuing with paired mentorship for on-the-job learning. After training you’ll have dedicated continuing support from supervisors, mentors, and peers. We look out for each other, so help is available whenever you want it.

With a deliberate path to success
Want to see how far you can go? There are always opportunities to grow your skills for success, and we’re proud when our people achieve their goals. Management skills develop naturally here, as do technical and process capabilities. With clear and defined paths to promotion, advancement is a very real and achievable goal.

What it takes to get started
The minimum requirements for the Day of Job role are:
  • The ability to be discreet and maintain confidentiality
  • Multitasking; you’ll handle multiple projects and tasks simultaneously
  • Computer proficiency, including comfort using web browsers and the MS Office suite (Outlook, Word, and Excel)
  • An understanding of telecommunications products and billing systems

Related Work Experience
  • Two years of telecommunication experience or equivalent
  • Two years of network element provisioning/repair
  • Two years of technical call center experience
  • Two years of high-speed data, video, and/or voice experience

Education
High school diploma required or equivalent experience preferred

Working Conditions
DOJ Call Centers are open every day, from 6 a.m. to 11 p.m. Shift times can vary.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13526 Business Unit: Field Operations TSU020 Apply Now Apply Later

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