Apply NowDate posted 01/06/2017Requisition Number: 185282BRLocation: United States - Colorado - CentennialArea of Interest: Engineering/Technical OperationsPosition Type: Full Time
The Director, DOCSIS Field Operations is directly involved with the planning and deployment of new products and services. Work with Engineering to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) field operations. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Coordinate capital planning for DOCSIS related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
Actively and consistently lead all efforts to simplify and enhance the customer experience. Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment. Oversees designated operations, which include all DOCSIS field operations, DOCSIS CPE devices to ensure unparalleled customer experience. Provides engineering support and direction for new or existing technologies and current operational initiatives. Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS Solutions & Services. Directs quality control programs to ensure consistent operational procedures for the DOCSIS solution. Supports capital budget process for the DOCSIS services and solutions, execute approved budget plan. Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures. Ensures adherence to company NCM policies and other related Engineering standards. Leads and participates in succession planning. Proactively and consistently evaluates standards and policies against business results, employee and customer feedback; identifies and addresses needs and process implications. Translates corporate strategy and field priorities into short- and mid-term objectives for the function. Negotiates for resources and priorities that affect major aspects of the organization’s operations. Evaluates quality trends, identifies performance gaps, assesses root cause, and delivers continuous improvement efforts that rectify issues, simplify processes and enhance business performance. Performs other duties as requested.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Expert knowledge of DOCSIS Solutions Expert knowledge of CCAP and other developing standards Expert Knowledge of DOCSIS Modulation profiles Expert Knowledge of TFTP, TOD, CM files, and other related provisioning elements Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to supervise and motivate others Ability to use personal computer and software applications Comprehensive understanding of HVAC and power distribution systems Knowledge of Analog Transmission Line theory Knowledge of Electronic theory Knowledge of Fiber Optic theory Knowledge of Network Core and Transport
Master’s in Business Administration (MBA) Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc) Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
RELATED WORK EXPERIENCE:
Management experience 7 years Engineering experience 10 years Project management experience 2 years
Knowledge of company products and services
Office environment Exposure to moderate noise levels Travel as required
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.