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Mgr, Operations Reporting

Date posted 10/30/2017 Requisition Number: 194076BR Location: United States - Connecticut - Stamford Area of Interest: Business Affairs/Development/Analysis, Finance/Accounting Position Type: Full Time
Pro-actively and consistently supports all efforts to enhance and refine information used by senior executives.
Creates, maintains and distributes a complete set of daily, monthly, quarterly and annual reports of operational and financial metrics that will form the core set of information for the management team. These reports will be distributed on a regular schedule to call center directors, Customer Care senior management and corporate executives. Reports will include detailed variance analysis and explanation.
Collaborates with all Cust. Ops business planning teams, Business Intelligence Team, Customer Care Portal team to gather operational information.
Collaborates with finance and accounting team to gather financial information.
Works with Billing systems administrators, work force management teams and other cross functional teams on an ad-hoc basis to provide additional intelligence about the business.
Consistently examines trends in the existing data to uncover opportunities for improvement and efficiency in the business.
Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to analyze and interpret data

Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Expert level skills with Excel (pivot tables, data extracts, etc.)

Ability to make decisions and solve problems while working under pressure
Highly-developed fact checking, formatting and report presentation skills
Keen focus on detail

Bachelor’s degree with a background in accounting, finance, business or engineering

Related Work Experience
6+ years of financial analysis experience, preferably in the cable or communications industry, or with call center exposure/experience

2+ management experience

Skills/Abilities and Knowledge
Knowledge of cable television products and services


More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 01187 - NYC 60 Columbus Cir Business Unit: Customer Operations Apply Later

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