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Web Analyst Support

Date posted 11/20/2017 Requisition Number: 196253BR Location: United States - Connecticut - Stamford Area of Interest: Business Affairs/Development/Analysis, Interactive Marketing, Market/Media Research Position Type: Full Time

JOB SUMMARY

When you’re part of the Interactive Care team at Charter, you’ll do important work, like helping us increase customer satisfaction and grow revenue. Your work will have real-world impact, and you’ll be supported in achieving your career goals. As Web Analyst, you will be responsible for analyzing data from our online support sites, providing information and insights regarding customer behavior and trends, and recommending updates to enhance the customer experience. The ideal candidate will be skilled in reporting, page tagging standards and search engine optimization (SEO).

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Perform analysis, trending and communication of key performance indicators and business initiatives

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives

Make recommendations based on data for process improvement and strategic business decision making

Create company-wide benchmark reports and interprets results in order to improve overall operations

Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables

Investigate and perform root cause analysis of complex nature

Compile Executive level reporting as required

Individual will work with various call centers and cross-functional departments

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to analyze key performance indicators/metrics

Ability to manage multiple projects

Ability to prioritize and organize effectively

Ability to make decisions and solve problems while working under pressure

Ability to maintain confidentiality

Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)

Proficiency in data analysis, report creation

Knowledge of general accounting and billing procedures

Knowledge of call center metrics and key performance indicators preferred

Knowledge of cable television products and services preferred

Knowledge of cable billing systems preferred

Vision ability close vision, peripheral vision, and ability to adjust focus

Education

Bachelor's Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number Of Years

Quantitative Analysis experience 2+

WORKING CONDITIONS

Office environment

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 01187 - NYC 60 Columbus Cir Business Unit: Customer Operations Apply Later

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