Sr Business Operations AnalystApply Now Date posted 06/01/2017 Requisition Number: 196809BR Location: United States - Connecticut - Stamford Area of Interest: Business Affairs/Development/Analysis, Customer Service, Interactive Marketing Position Type: Full Time
Contributes to Charter’s success by ensuring business needs are realized through analysis and reporting activities created for the Customer Operations organization. Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact analysis. Reviews data for Customer Care operations, programs and initiatives that support and enhance the Company's commitment to customer satisfaction and revenue growth.
MAJOR DUTIES AND RESPONSIBILITIES
Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.
Instills best practices across the company using Business Intelligence tools.
Supports all scheduled and non-recurring information needs of the business users, from front line employees to executive leadership.
Develops SQL for ad hoc data requests as needed.
Possesses a solid understanding of dimensional modeling, fact table granularity, and related concepts.
Troubleshoots existing MicroStrategy reports, respond to user questions, and develop report or semantic layer enhancements as needed.
Understands data elements in the warehouse at a very detailed grain to support any form of user needs from research to ad hoc querying to managing large information projects.
Presents data in a fashion that is easy to understand with proper documentation for successful user adoption.
Creates benchmark reports and interpret results in order to improve overall operations.
Compiles Executive level reporting as required.
Communicates data nuances and insights to all levels of the company in a clear and concise manner.
Conducts any necessary research as needed to ensure data integrity in the reporting provided to business users.
Performs analysis, trending, and communication of key performance indicators.
Investigates and performs root cause analysis of complex nature.
Monitors and reviews reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommends changes in methodology as required to attain business objectives.
Makes recommendations based on data for process improvement and strategic business decision making.
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to speak to large groups with advanced presentation skills
Ability to perform critical thinking in the area of data analysis and process
Ability to work independently with minimal instructions
Ability to prioritize and organize effectively and manage multiple requests/assignments
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Proven ability to perform effectively in a fast-paced environment
Exceptionally strong written and verbal communication skills
Prior experience and passion for leveraging data to drive significant business impact
Possess the intellectual curiosity to work through ambiguity
Knowledge of general accounting and billing procedures
Strong knowledge of database concepts and exceptional SQL skills
Proficiency in Microsoft Excel & Access required
VBA preferred but not required
Bachelor's Degree in Business, Statistics, Mathematics, or Economics from a four-year college university or related field, equivalent training, education and experience
Certifications and/or Licenses
Valid driver's license, satisfactory driving record within Company required standards and auto insurance
Related Work Experience Number Of Years
Quantitative Analysis work experience 5-7
Knowledge of call center metrics and key performance indicators preferred
Knowledge of cable industry preferred
Knowledge of cable billing systems preferred
Experience working with one or many BI platforms
Travel less than 10% of the time
Vision ability close vision, peripheral vision, and ability to adjust focus
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
A Day in the Life
Curious about a typical day as a Spectrum employee? Check out these stories of how our people spend their day. Hear stories and watch original video featuring members of our team.Go