Apply NowDate posted 04/17/2018Requisition Number: 215903BRLocation: United States - Ohio - ColumbusArea of Interest: Customer Service, Marketing, Operations/General, Sales, Strategic PlanningPosition Type: Full Time
The Inbound Sales Supervisor is responsible for planning, managing, and coaching performance on a team of approximately 10 to 15 Inbound Sales Agents, in a call center environment. Organizes and manages inside sales personnel responsible for closing inbound sales calls. The schedule will vary based on business needs. Current schedules are between the hours of 7 am – 11 pm, but may change over time, and could start earlier/end later (depending on business needs.) The Inbound Sales Supervisor must be positive, highly energized, and provide motivation for team to reach specific goals. Supervisor will be responsible for developing and implementing performance improvement plans for under-performing agents, and will be responsible for team member engagement.
Organizes and manages inside sales personnel responsible for closing inbound sales calls.
Develops and oversees inbound telephonic sales processes.
Accountable for achieving assigned revenue goals and quotas of the sales team. *Coordinates work flows. Works with sales force to ensure that customers understand the benefits and features of new products, services and programs.
Oversees the processing of inside sales orders and documentation for accurate and timely installation and turn-up of sold accounts.
Prepares regular sales activities reports.
Work is reviewed frequently for quality against objectives, budgets and schedules.
Assigns tasks. Checks and guides work at frequent intervals.
Trains employees on daily tasks and specialized sales techniques.
Troubleshoots difficult problems. Decisions affect outcomes of the sales team. *Negotiates with difficult customers.
Sets priorities for, leads and participates in review of performance staff.
5 to 7 years of relevant experience required
1 to 3 years in a lead/proficient level of performance required.
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.