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Spectrum Store Operations Specialist

Date posted 05/15/2018 Requisition Number: 218983BR Location: United States - Michigan - Zeeland Area of Interest: Retail/Merchandising/Store Operations, Sales, Telecommunications Position Type: Full Time
The Spectrum Store Operations Specialist is responsible for providing support in managing, planning, and implementing key projects from conception through completion. The Specialist will compile metrics relating to operational project success, project attributes, individual productivity and adherence to defined processes. This position will evaluate and execute store management processes and templates, collect and analyze data to prepare various reports covering project status, expense tracking, project metrics and other project management related reports. The Specialist will also coordinate data collection and communication between Spectrum and its vendors to successfully drive project efforts.

  • Supports implementing process improvements, project administration, planning, managing and monitoring major projects from concept through implementation. Ensures positive experience for our internal/external customers by maintaining the integrity of store operating procedures.
  • Serves as a resource to store management to educate and assist with implementing operational project management processes and making improvement/changes.
  • Maintains constant awareness of all operational policy and procedure changes, and assists store management in communicating changes to store employees through proper communication channels.
  • Attends project meetings prepares/collects meeting notes for distribution.
  • Provides project expense tracking and ensures project expenses are charged correctly. Works closely with finance team on project reconciliations.
  • Plans, manages and monitors minor projects from concept through implementation.
  • Prepares a variety of reports covering project status, expense status, project metrics and other management reports as needed.
  • Partners with internal and external parties to organize the various components needed to initiate, run and conclude major projects, ensuring they are running smoothly.
  • Coordinates schedules, activities and administrative details; assists with coordination of purchasing, procurement and maintenance agreements as needed; places orders for supplies and services, and tracks progress and results for projects.
  • Performs other duties as requested by Manager.
Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, company management, and customers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to assist with the management of diverse and strategic projects
  • Basic understanding of project budgets
  • Basic understanding of implementing project plans, monitoring progress, resource usage and quality measurements
  • Basic knowledge of process and project management disciplines
  • Ability to coordinate cross-functional communications among multiple teams
  • Ability to utilize key performance indicators/metrics
  • Ability to make decisions and solve problems while working under pressure
  • Ability to contribute to multiple projects at one time
  • Knowledge of personal computer and software application skills (i.e. Word processing, spreadsheet, Visio, Project, etc.)
  • Knowledge of broadband products and services preferred
Bachelor's degree or related field or equivalent work experience

Related Work Experience
Demonstrated project management experience 2+ yrs
Business process management experience 3+ yrs
Business work experience 3+ yrs

Office environment
Travel required, up to 50%

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

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