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Supervisor, Inbound Sales

Date posted 07/17/2018 Requisition Number: 218960BR Location: United States - Ohio - Columbus Area of Interest: Marketing, Operations/General, Other, Sales, Telecommunications Position Type: Full Time
Position Summary:

The Inbound Sales Supervisor is responsible for planning, managing, and coaching performance on a team of approximately 10 to 15 Inbound Sales Agents in a call center environment. This supervisor will organize and manage inside sales personnel responsible for closing inbound sales calls. This person must be positive, highly energized, and provide motivation for team to reach specific goals. Additional responsibilities include developing and implementing performance improvement plans and team member engagement.

Spectrum is seeking professional, career minded, financially motivated, and customer orientated individuals to join our rapidly growing Columbus, OH team. Want to learn more about Spectrum? Watch this video for an inside look at our company:

  • Organizes and manages inside sales personnel responsible for closing inbound sales calls.
  • Develops and oversees inbound telephonic sales processes.
  • Accountable for achieving assigned revenue goals and quotas of the sales team. *Coordinates work flows. Works with sales force to ensure that customers understand the benefits and features of new products, services and programs.
  • Oversees the processing of inside sales orders and documentation for accurate and timely installation and turn-up of sold accounts.
  • Prepares regular sales activities reports.
  • Work is reviewed frequently for quality against objectives, budgets and schedules.
  • Assigns tasks. Checks and guides work at frequent intervals.
  • Trains employees on daily tasks and specialized sales techniques.
  • Troubleshoots difficult problems. Decisions affect outcomes of the sales team. *Negotiates with difficult customers.
  • Sets priorities for, leads and participates in review of performance staff.

  • Minimum of 5 years of relevant experience required
  • Minimum of 1 year in a lead/proficient level of performance required.
  • Sales supervision experience in a call center environment preferred.


The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: 13538 Business Unit: Marketing Apply Later

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