Senior Manager, Video Products - MetadataApply Now Date posted 02/11/2019 Requisition Number: 226404BR Location: United States - Colorado - Greenwood Village Area of Interest: Product Management, Telecommunications Position Type: Full Time
With the acquisition of Time Warner Cable and The Brighthouse Networks, Charter has become the third largest video provider, passing almost 50% of the country in over 40 states. This greater scale and enhanced footprint has created enormous opportunities for product innovation. To optimize this new market position and fulfill its mission to be the nation’s leading video service provider, Charter is building on its current teams by hiring additional top talent into integral groups.
In support of Charter’s role as a leader in bringing customers the best entertainment experience, the company is in search of a Senior Manager with knowledge of metadata and guide platforms to ensure that content is displayed accurately and timely and in the best possible light.
The Senior Manager will be a feature owner, responsible for working with and coordinating content providers and metadata vendors such as Gracenote, Rotten Tomatoes and Metacritic to continually ensure that content is displayed accurately. They will keep abreast of industry trends and best practices and champion initiatives and a manage a roadmap to continually improve and provide the customer with the best possible experience.
The ideal candidate will have a passion for entertainment and an appreciation of its worth to the consumer that they can effectively convey in the form of impactful and innovative in-guide stunts and promotions. He/she will be able to create and manage a plan and execute against it to leverage the best available content with the features and capabilities of Charter’s interactive guides to drive awareness, adoption and usage of the On Demand platform.
The role is suited for an innovator who is willing to shape and lead how content will be promoted and marketed across new media and who can manage the operational complexities and intracacies of multiple sources and platforms. He/she will have extraordinary interpersonal, creative and analytical skills and will own the customer facing presentation of Charter’s world-class VOD product.
This person will have led and directed content management teams and have experience working across internal and external organizations to drive commitment and results. He/she will know the ins and outs of content lifecycles and licensing and be familiar with effective and impactful promotion tactics and will have a strong appreciation and understanding of the underlying analytical measurements that define success and performance - as measured by viewership, audience, and most importantly customer satisfaction.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently connects customers with the best content for the best experience.
Manages content placement and promotion with a keen focus on the the program guide and customer experience.
Defines and manages a promotion and stunt calendar to time with content releases, windows and marketing events to result in maximum reach and impact.
Works well and establishes credibility with content providers to identify the best content and opportunities for promotion and publicity and coordinates and secures resources to ensure execution
Determines and monitors key performance customer experience indicators for the video product portfolio to assess, refine and communicate impact of their efforts.
Drives customer-facing initiatives that generate increased engagement, revenue growth and market penetration for the video product.
Performs other duties as requested by supervisor.
Skills/Abilities and Knowledge
Strong knowledge of and experience with legacy video platforms, including IPG, CPE, and VOD
Strong knowledge of broadband services, technology, and marketing
Strong knowledge of cable and telecommunications products and services
Ability to be creative and innovative – willingness to push boundries to drive results
Ability to work independently and collaboratively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to manage a team
BS/BA in business, software engineering or marketing or equivalent work experience
MBA is preferred
Related Work Experience
Number of Years 5
Experience in product management and product marketing
High level of experience working in the cable or media industries. Experience with VOD a plus.
Skills/Abilities and Knowledge
Ability to think creatively and manage multiple initiatives simultaneously
Ability to respond quickly to changing market needs
Ability to analyze and interpret data
Ability to prioritize and organize effectively
Related Work Experience
Deep experience in content promotion, placement and marketing
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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