Field Technician I
Maple Heights, Ohio
The Field Technician role is at the very core of Spectrum’s mission. As they travel throughout our communities, our field technicians make it possible for us to connect our 16 million customers to entertainment, information, and each other. If you’re looking for a hands-on career opportunity that allows you to work face-to-face with the people directly impacted by your work, consider joining our team.
- Full Time
- Level: Entry
- Work in all elements
- Tech savvy, training provided
What makes a successful Field Technician at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.
- Technologically savvy
It’s a really awesome job! I’m outside most of the day. I’m active. I’m fixing things and making people genuinely happy.Cotey Green, Field Operations, Portland, ME
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A Day in the life of a field tech
Our Field Technicians are responsible for the installation of Digital Video, High Speed Internet and Digital Phone. Working both inside and out, technicians travel to customer sites to inspect equipment, independently diagnose service issues and construct innovative solutions.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Access Discounted Company Services
You have the chance to use company services at little to no cost.
We value work-life balance. We try to keep regular hours and an emphasis on life outside the office.
Company Provided Vehicle
We offer company van with gas card along with option to take van home.
ResponsibilitiesDate posted 10/10/2018 Requisition Number: 228156BR Location: United States - Ohio - Maple Heights Zip Code: 44137 Area of Interest: Customer Service, Engineering/Technical Operations, Telecommunications Position Type: Full Time
Entry Level Position with Training Provided.
Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects.
MAJOR DUTIES AND RESPONSIBILITIES
Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)
Adhere to TQA standards in accordance with company policy
Follow security procedures to prevent any unauthorized services
Integrate various company services (video, internet, telephone) with customer's equipment
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering
Escalate unresolved customer issues to supervisor
Clean the premises of all debris and materials after the installation is complete
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders
Operate communications device in accordance with company policies
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
Adhere to industry specific, local, state and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
High School Diploma or equivalent work experience
Skills/Abilities and Knowledge
Ability to use personal computer and software applications
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Experience with consumer education of products and services
This position works face to face with customers
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
May be required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate
Please view the Field Technician video at https://www.youtube.com/watch?v=9gfaWV76WzM
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.