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Sr. Exchange Engineer - Spectrum Enterprise | Navisite

Date posted 12/05/2018 Requisition Number: 215465BR Location: United States - Massachusetts - Andover Zip Code: 01810 Area of Interest: Engineering/Technical Operations, Telecommunications Position Type: Full Time

Navisite, Inc., a Charter Communications Company, is a leading worldwide provider of enterprise-class, cloud services, managed applications and managed hosting solutions. Navisite provides a full suite of reliable and scalable solutions for organizations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on Navisite for customized solutions, delivered through a global footprint of state-of-the-art data centers. For more information, please visit

The Highlights

The Senior Exchange Engineer will install and support complex hosted installations of Microsoft Exchange, Lync (including 2010 and 2013) and Office 365 environments in both subdomain and resource forest configurations for Navisite’s hosted messaging and collaboration clients.

What you will do

  • Support day-to-day implementations of Microsoft Exchange, Office 365 and Lync technologies, including client assignments, technical support and issue resolution
  • Document and support client architectures for Exchange 2010 and 2013 and Office 365, including modularized subcomponents such as archiving, Edge Transport servers, reverse proxy with or without pre-authentication and intersections with other messaging product layers such as Lync
  • Document client’s production architectures for Lync, including subcomponents for features such as EdgeTransport servers, archiving and federation—architectures could include front-end protocol diagrams in conjunction with networking, basic server footprint diagrams and multiple data center disaster recovery diagrams
  • Understand intersections of Lync and Exchange with external vendors providing add-on functionality including archiving, spam/hygiene, mobile device management (MDM) and compliance/ediscovery
  • Provide ongoing feedback and hands-on improvement to our documentation, quality assurance and overall project practices
  • Work with project management and third-party teams to ensure project delivery commitments are consistently met and the end-to-end fulfillment process is timely and well managed
  • Actively participate in team knowledge capture and management
  • Assist in resolving specific issues and internal projects associated with assigned responsibilities
  • Communicate progress on projects and production support to management on a regular basis
  • Proactively stay up-to-date on releases of Microsoft Exchange and Lync products
  • Interact with clients to ensure technical delivery goals and objectives are clear and delivery expectations are met

Required keys for success

  • Five or more years of experience with Microsoft Exchange and Lync
  • Five or more years of related experience, particularly with hosting
  • Experience migrating and supporting previous versions and competing platforms to newer versions of Exchange and Lync
  • Hands-on experience with enterprise mobility management (EMM), mobile device management (MDM) and Blackberry Enterprise Server (BES)
  • Deep experience/comfort with writing, inheriting, debugging and running PowerShell scripts for Exchange and Lync
  • Experience with Exchange and Lync recovery scenarios and processes
  • Deep understanding of Active Directory, Hybrid, DirSync and the underlying relationship and dependencies with proper operation of Exchange, Lync and Office 365
  • Strong knowledge of Exchange 2010 and 2013 and Office 365, including HA and DR configurations and failover procedures, Outlook client access options, OWA functionality, Hybrid, Federation, ActiveSync and Blackberry device access, as well as Office 365 features and architecture requirements for implementation
  • Knowledge of enterprise pools, geographic redundancy, Federation, Public IM Connectivity, archiving, audio/video, Web conferencing and telephony integration
  • Ability to clearly document testing plans, test results, instructions and status reports based on document formatting standards
  • Ability to conceptualize and document a process in Visio and in a set of procedures as needed
  • Effective communication skills

How you will stand out from the crowd

  • Experience with TMG, IIS, ARR or IIS WAP

Your education

  • Bachelor’s degree in computer science or related field, or equivalent combination of education and experience

What you can expect

  • Office environment
  • Occasional travel

The Spectrum brand is powered and innovated by Charter Communications.  Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants.  Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: NAVIS Business Unit: Spectrum Enterprise Apply Later

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