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Customer Service Representative-$15 an hour

Appleton, Wisconsin

About Us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.

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About The Job

  • Full Time
  • Level: Entry
  • Career Progression

As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.

What does it take to be a successful Customer Service Video Repair Representative at Spectrum?

Addtional Traits

  • Communicator
  • Flexible
  • Results-driven
  • Positive
  • Problem-Solver
  • Multi-Tasker
  • Patient
  • Good Listener
  • Tech Savvy

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Hear From Our People

I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.

Shane, Customer Service Video Repair Rep 1, Appleton, WI

I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!

William, Customer Service Video Repair Rep 1, Garfield Heights, OH


Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision)

  • Paid Time Off

    Paid Holidays, Personal days, Vacation and Sick Time

  • Access Discounted Company Services

    You have the chance to use company services at little to no cost where available.

  • Education Reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and Disability Insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

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Date posted 06/16/2019 Requisition Number: 241458BR Location: United States - Wisconsin - Appleton Area of Interest: Administrative, Customer Service Position Type: Full Time
$15 an hour

At A Glance:
Spectrum was recently rated as in the Top 50 Happiest Places to Work by Forbes Magazine. Do you want to know why?

We believe happy employees equal happy customers!

SPECTRUM (formerly Time Warner Cable) is recruiting Customer Service Specialists to provide top-notch service from our state of the art Appleton technology center.

We offer:

  • Up to 5% salary increase after six months post training
  • Complimentary Cable (includes HBO/premium channels), Internet and Phone Services
  • 6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
  • Tuition Reimbursement up to $5,250 dollars a year!
  • Excellent Professional Growth Plan
Job Duties Include:
  • Actively engaging and providing superior service to our inbound customers at our technology communications center
  • Utilizing problem solving skills to resolve customer questions and concerns
  • Effectively assessing and troubleshooting equipment issues


  • Must be 18 years of age or older
  • Previous customer service experience
  • Ability to communicate clearly
  • Strong computer skills
Email us at, call Kyle at 920-831-9116, or apply online today at to launch your next career!

You may also join us at our on-site walk-in job interviews to see our environment, interview, and get on the fast track to a new career in Customer Service!
Candidates can also apply online at our walk-in event. Please plan up to 90 minutes for our interview process.
When: Every Tuesday from 10 AM - 4PM
Where: 3520 E. Destination Drive.
Appleton, WI 54915
(Off Hwy 441 & Calumet St. exit, behind Wal-Mart)

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13557 Business Unit: Customer Operations Apply Now Apply Later

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