Customer Service Representative-$15 an hour
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry
- Career Progression
As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.
What does it take to be a successful Customer Service Video Repair Representative at Spectrum?
- Good Listener
- Tech Savvy
Hear From Our People
I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.Shane, Customer Service Video Repair Rep 1, Appleton, WI
I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!William, Customer Service Video Repair Rep 1, Garfield Heights, OH
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Billing Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 06/16/2019 Requisition Number: 241458BR Location: United States - Wisconsin - Appleton Area of Interest: Administrative, Customer Service Position Type: Full Time
- Up to 5% salary increase after six months post training
- Complimentary Cable (includes HBO/premium channels), Internet and Phone Services
- 6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
- Tuition Reimbursement up to $5,250 dollars a year!
- Excellent Professional Growth Plan
- Actively engaging and providing superior service to our inbound customers at our technology communications center
- Utilizing problem solving skills to resolve customer questions and concerns
- Effectively assessing and troubleshooting equipment issues
- Must be 18 years of age or older
- Previous customer service experience
- Ability to communicate clearly
- Strong computer skills
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.