Apply NowDate posted 11/27/2017Requisition Number: 207865BRLocation: United States - Wisconsin - AppletonArea of Interest: Customer Service, TelecommunicationsPosition Type: Full Time
Looking for a fun, team environment with incentives, recognition, and opportunity to grow? Then Spectrum is the place to be. Join us at our on-site walk-in job interviews to see our environment, interview, and get on the fast track to a new career in Customer Service!
Please apply online prior to event for an immediate interview. Candidates can also apply online at event. Attendees, please plan up to 90 minutes for interview process.
When: Every Tuesday from 8 AM - 4 PM
Where: 3520 E. Destination Drive. Appleton, WI 54915 (Off Hwy 441 & Calumet St. exit, behind Wal-Mart)
Do you have a passion for customer service? Do you enjoy solving problems and helping others find solutions to technical issues? If so, we invite talented, motivated individuals like you to join our growing team.
SPECTRUM (formerly Time Warner Cable) is looking for Customer Service Video Repair Specialists that can provide top-notch service, via the telephone, while remaining calm under pressure. As a team member in our Customer Care Center, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, or remote) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. As a Customer Service Representative you have the opportunity to receive:
Defined career progression plan with opportunities available at 6 months of great performance
DISCOUNTED SERVICES … That’s RIGHT! … Cable, Internet, and Digital Phone
Outstanding Health Benefits!
Paid Time off, including vacation, personal and sick time
Weekly one on one time with your leader
Fun team building events & incentives
Supportive leadership team
Flexible 30 - 40 hour schedules available. Must be able to work 40 hours during the 6 week training period.
6 weeks of paid training
All-encompassing classroom experience including – classroom discussions, hands-on, e-learnings, mentoring partners, and instructor lead
Class begins Friday, January 19th
During the first 6 weeks of paid training, the scheduled training hours are Monday through Friday from 10:00AM to 7:00PM.
After graduating training you will work an 8 shift with a one hour lunch within our call center operating hours, which are 6:00am-11:00pm. All agents are required to work one weekend day of every weekend, and will have another day off during the week.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Ideal Candidates Demonstrate:
Versatile and cool under pressure
“Can do” attitude prevailing over a fast-paced variety of customer concerns
Excellent written, verbal and interpersonal communication skills
Ability to perform business math calculations including itemizing a bill
Problem-solving skills and ability to resolve discrepancies
Strong organization skills and the ability to manage multiple tasks
6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Complete the application today and a recruiter will follow up with you via email within 48 hours!
Remember: You may also stop in our office on Tuesdays between 8 AM - 4 PM for our Tuesday Talks for a walk-in interview! Attendees, please plan up to 90 minutes to complete the interview process.
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.