Account Executive, Community Solutions

Full Time Augusta, Maine Posted 10/19/2021 Areas of interest: Account Management, Business Development, Sales Requisition Number: 290119BR-3 SAE202
POSITION SUMMARY
A seasoned and results-oriented sales professional to act as a strategic negotiator to implement sales strategies aimed at securing Spectrum Community Solutions’ ability to provide service to multiple dwelling unit (MDU) properties, maximizing product/service penetration and revenue.

MAJOR DUTIES AND RESPONSIBILITIES
  • Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) Agreements.
  • Responsible for achieving and exceeding quarterly revenue sales quota across all products, to include: HSD, video, managed Wi/Fi and other products/services on a bulk basis to new and/or existing MDU’s.
  • Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.
  • Establishes consultative relationship with client(s) to understand their needs in order to offer the best products/services to maximize their ROI.
  • Negotiates competitive MDU sales agreements, through customer ROI preparation and approval
  • Develops proposals and contracts to align with Company standards
  • Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.
  • Respond to customer care requests. Provide solutions and/or answers to the inquiries assigned.
  • Coordinate and manage the post-sale process, including the connection and activation of service.
  • Work with Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
  • Maintain sales databases necessary to report sales activity, and maintain customer satisfaction.
  • Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
  • Coordinate with other internal departments as necessary
  • Attend meetings, networking events, and training sessions as required
  • Perform other duties as required


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment
  • Strong negotiation skills and experienced in contract proposal and review
  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
  • Attention to detail and ability to clearly document/track customer interactions.
  • Accurate forecasting ability.
  • Ability to effectively communicate over the phone, email and WebEx.
  • Ability to multi-task
  • Consultative sales experience with a focus on providing solutions
  • Excellent verbal, written, and interpersonal skills
  • Must be self-motivated and work efficiently within deadlines
  • Ability to adapt communication style and maintain professional poise with all levels of company employees, vendors/service providers, customers and prospective customers
  • Ability to read, write, speak, and understand English

Education

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience

Related Work Experience
  • Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
  • Minimum 3 years experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries
  • Familiarity with operations, marketing or other aspects of the cable industry

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Strong experience utilizing CRM systems (Salesforce)
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Experience with automated reporting and analysis applications preferred
  • Strategic planning and strong problem solving skills

CERTIFICATIONS AND/OR LICENSES

Valid driver's license, satisfactory driving record within Company required standards and auto insurance.

WORKING CONDITIONS
  • Office environment
  • Travel as required may be up to 25% of time. Travel will primarily include day trips with occasional over-night travel required.


EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SAE202 290119-3 290119BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

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