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ISP Engineer : Returnship

Austin, Texas

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Inside Plant (ISP) operates in the space where cutting-edge technology meets impeccable customer support. As liaison between hardware and network, ISP working groups handles the concrete and the abstract, maintaining connecting at headends, hubs, and networking facilities to enable smooth, continuous data flow. As troubleshooting specialist, ISP implements support solutions for internal and external customers with diplomacy and expertise.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Inside Plant? Check out the top traits we’re looking for and see if you have the right mix.

  • Leadership
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Analytical
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Tuition Reimbursement

    We support continuing education for personal and professional growth.

  • Retirement Savings/401(k)

    100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Health & Welfare

    Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.

  • Discounted Services

    Discount on Spectrum Services where applicable (restrictions apply).

  • Paid Time Off

    Paid vacation, sick time, personal days and holidays.

  • Professional Development

    Programs and ongoing training to build skills and technical expertise.

Responsibilities

Position Type: Full Time Location: Austin, Texas Date Posted: Date posted 12/21/2021 Areas of interest: Information Technology, Inside Plant Facilities - Headend & Hub, Network Operations, Telecom Engineering Requisition Number: 299461BR EIP320-ISP The Path Forward Return to Work program at Spectrum is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

Additionally, if you meet the basic requirements below and have a great attitude, we have an incredible in-depth onboarding and training program to help get you up to speed in no time.

At Spectrum we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.


JOB SCOPE

Assist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's (Charter Communications is known in the United States by our Spectrum Brands) revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.

DUTIES AND RESPONSIBILITIES
  • Responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs.
  • Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved methods of procedure.
  • Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
  • Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's
  • Responsible to analog and digital channel level measurement and quality testing along with periodically testing of equipment and quality of signal throughout the network.
  • Install, maintain, and perform testing and required documentation of emergency alert systems.
  • Implement and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.
  • Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
  • Support and maintain protocol compatibility standards, develops and implements network enhancements.
  • Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
  • Work on one or more projects as a project team member, occasionally as a project team lead.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Execute network problem resolution and all required HE Proof of Performance Tests as needed. Also perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
  • Preforms other duties requested by manager
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Computer Science, Engineering or related field, and/or equivalent work experience.
  • Minimum four (4) years Headend Technician or electronics / network implementation experience.
  • Must possess and maintain a valid Driver’s License and safe driving record
  • Hours may vary, which may include 1st, 2nd, or 3rd Shifts.
  • For participation in this program, you should have been out the paid workforce for at least 2+ years to focus on caring for a child or other dependent.
If you have knowledge or experience with some of the following, this may be an interesting opportunity for you:
  • Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BTS (Broadband Transport Specialist) or BDS (Broadband Distribution Specialist).
  • Advanced knowledge of RF and IP technologies, HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter).
  • Fundamental knowledge of Video Networking, IP and DOCSIS.
  • Expertise to differentiate between different sizes and colors of wires and to make cable connections in tight spaces by bending, reaching, twisting as well as work with small components and wires to make cable connections.
  • Capability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment).
  • Competency to accurately measure distances, using tapes or other measuring devices and to read general system layouts from blue prints and system maps.
  • Ability to lift up heavy equipment.
WORKING CONDITIONS
  • Work in a 24x7, fast paced environment; work indoors in confined space.
  • Proficiency to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
  • Capable to perform duties from high places (roofs); ability to work while standing 50-70% of the time; work and travel in inclement weather; work performed near power facilities and electricity.
EIP320-ISP 299461 299461BR

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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