Sales Enablement Supervisor – Residential Direct Sales

Full Time United States - Texas - Austin Posted 04/29/2021 Areas of interest: Outside Sales, Sales Requisition Number: 280712BR SDT401
The Spectrum Sales Enablement Supervisor for Residential Direct Sales is responsible for the execution of the new direct sales representatives (DSRs) development program (90-day program) that includes coaching, business performance reviews, and training.

Support all efforts to simplify and improve the new-hire sales representative (DSRs) experience

Lead efforts to improve new hire performance, engagement, motivation, in the initial 90-days of employment

Guide each new hire group through onboarding, new-hire class training expectations

Promote the integration of the new hire with the local teams and business leaders

Diagnose and recommend training/practice modules based on the business supervisor field evaluation observations and performance metrics

Coach, practice, and role-play with new hire both tools usage (BuyFlow and Realtime) and sales skills (engagement and close) based on The Spectrum Way (virtually and in-person)

Assess new-hire performance based on job expectations and cohort group performance providing feedback and action plans to the local front line leaders

Assist in the coordination of training logistics for other parts of the organization as needed

Support other Nesting Supervisors as needed

Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Successful door to door sales experience
  • Strong organization and prioritization skills
  • Clear ability to communicate orally and writing in a clear and straightforward manner
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and communication tools such as WebEx
  • Ability to communicate with all levels of executive, management and company personnel
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to work independently and with a group, including virtual teams
  • Ability to assess needs and create business and performance objectives
  • Skills in team building, relationship building, facilitation, and presentation
  • High energy

A Bachelors degree in Human Resource Development, Business Administration, Organization Development or related field or equivalent experience

Related Work Experience
3 years: Successful sales performance in a door to door or face to face environment
2 years: Sales coaching
1 year:: Project management experience

Skills/Abilities and Knowledge
Knowledge of the cable or telecommunications industry
Experience in positioning and presenting new products/pricing
People engagement and motivation
Time management

Office environment
Regular phone calls with sales representatives and manager
Approximately 5% travel

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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