Full TimeAustin, TexasPosted 08/03/2022Business unit: Spectrum EnterpriseAreas of interest: Engineering, Network EngineeringRequisition Number: 319104BRESU303
At a glance:
Are you a detail-oriented service engineer skilled at supporting the design, provisioning and delivery of services within our network?
Can you assist in planning, forecasting and executing service implementations while focusing on Enterprise Service Engineering best practices?
Do you desire competitive compensation with lucrative benefits and a focus on professional development?
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As a Service Engineer I, you support the design, provisioning and delivery of services within the Spectrum Enterprise network. You excel at assisting in the planning, forecasting and executing of service engineering projects from inception to final delivery. You maximize the department by focusing on Enterprise Service Engineering best practices as defined by the Service Engineering leadership. You interact with internal and external teams within an office environment via email and telephone. You report directly to the Manager of Service Engineering, for goals, guidance and assistance.
Health, vision and dental insurance.
100% company match 401(k) up to 6%.
Company funded retirement accumulation plan for an additional 3%.
Pretax childcare spending account.
Paid holidays, vacation days, personal days and sick days.
Employee discount on Spectrum services where available.
What you will do:
Encourage company-wide excellence through active and consistent support of all processes to simplify and enhance the client experience.
Support projects by participating in network design and engineering based on network standards.
Build the planning and design guides necessary to achieve deployment of new equipment hardware.
Mitigate risks by maintaining accurate equipment and circuit records within Granite Inventory Management system.
Use Network Management Systems and network topologies to design across integrated, stand-along and hybrid solutions.
Achieve department goals by working with CLI across multiple platforms, such as Cisco, Juniper, ALU, Rad and Adva.
Perform additional duties related to the positions as assigned.
Required keys for success:
Prior data network experience.
Ability to understand complex technical documentation, processes and issue resolution.
History of working in a very fast-paced team environment with the ability to learn new technology quickly.
Entry level data network knowledge, such as OSI Model, TCP/IP or optical transport.
Understanding of optical transmission technologies, Including SONET, DWDM, CWDM and EPON services.
Familiar with creating and manipulating reports within Microsoft Excel or similar software.
Knowledge of network design, network architecture, protocols, network topology, network devices and network appliances.
Basic understanding of ticketing and software tools to support the current operations.
Experience with network designing software, such as Visio.
Proven experience with Microsoft Office.
Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
Entry level knowledge of network equipment space and power requirements.
Understanding of fiber optic technology.
Familiar with Network Maps.
Knowledge of Spectrum Enterprise products and services.
Associate degree in a related field, or an equivalent combination of education, training and experience (required).
Basic level certifications, such as Juniper, Cisco or Nokia (preferred).
ESU303 319104 319104BR
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.