Sr. Manager, Strategic Analytics

Full Time United States - Texas - Austin Posted 04/13/2021 Areas of interest: IT Management/Project Management, Product Requisition Number: 279036BR MPD633
Charter is seeking an analytics leader to help launch a new Strategic Analytics function. The goal of our Strategic Analytics ambition is to simplify and unify how executives consume and utilize analytics, putting actionable information in play proactively and diving deep on requested topics to uncover hidden value. Within that group we’re building a team of advanced analysts to learn the business, the systems, and the processes who will then go uncover opportunities for a better future using data, research, and relationships. The last bit is as important as the first – we need people who are talented with data transformation, analysis, visualization, and storytelling but who are also capable of working diplomatically and collaboratively with others to gain the access or information they need. This is a high-visibility, high-impact role where your unique combination of analytic talent, creativity, and communication will be prized and rewarded.

Manage a team of advanced analysts serving in a strategic, proactive analytics function focused around serving executives

Craft a Hive query to extract call transcript data then leverage your favorite Python NLP package to tease out something interesting via topic modeling or other methods, ultimately packaging your finding in a neat Tableau visual

After doing that, be able to illustrate how much quicker the same process might or might not be via AWS or GCP

Assist leadership with intake management, task tracking, capacity planning, executive summaries, and team development

Excellent sense of design exhibited in work and an ability to coach others to improved aesthetics in their own work

High level of ownership – You care deeply about your assigned work but also will own problems you find along your data travels, sharing them with the appropriate parties

High level of diplomatic assertiveness – You stick up for your opinions but you know when to pick your battles, avoiding the alienation of others

Candid but caring approach to employee development

Capable of being a standout individual contributor on select projects, deftly documenting along the way in case you have to hand off at a moment’s notice

Develop effective partnerships with other functional groups (leaders from call center, product development teams, process development and integration, app and website support teams, etc.)

Perform other duties as requested

Skills/Abilities and Knowledge
  • Experience leading teams of data analysts or data scientists
  • Strong ability to analyze, interpret and present data
  • Strong skills with SQL
  • Great understanding of design and implementation practices in Tableau desktop and server
  • Knowledgeable of Agile development methodologies
  • Strong understanding of advanced analytics processes and reporting design principles
  • Track record of managing complex and diverse projects
  • Strong business acumen and sense of urgency to achieve business results
  • Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
  • A proven track record in managing development within a variety of technology stacks
  • Good working knowledge of development strategies, project management and business and technical consultancy
  • Previous success in management of peer groups, to achieve team objectives
  • Proven track record for strong problem resolution techniques, ability to find solutions
  • Strong presentation tool skills including MS Excel and PowerPoint
  • Strong communication skills, verbal and written, for internal and external customers a must
  • Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
  • Ability to communicate effectively orally and electronically
  • Ability to make decisions and solve problems while working under pressure
  • Ability to communicate with all levels of management
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to supervise and motivate others
  • Ability to prioritize and organize effectively
  • Ability to read, write, speak and understand English

Bachelor's degree in Business or Technical field;
Relevant Master’s degree preferred, but not required

Related Work Experience
5 + Years - Team leadership experience
5 + Years - Experience in a customer facing products/services environment
6 + Years - Experience working within a data platform/data analysis environment
3 + Years - Managing complex projects

Office environment
Some travel required

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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