Supervisor, Master Control

Full Time United States - Texas - Austin Posted 03/24/2021 Areas of interest: Technical Operations, TV Programming, Video Operations Requisition Number: 277744BR NOP400

Spectrum Networks is looking for passionate, talented and driven individuals with an eagerness to join the best and most dedicated in gathering, producing and delivering stories that make a difference within a 24-hour breaking news environment. Our commitment is to engage viewers with relevant and timely news that is important to the local communities we serve.

What is Spectrum Networks: Spectrum Networks is a growing organization, home of 27 Local News Channels nationwide and 9 Local/Regional Sports Channels, inclusive of 3 Los Angeles based Sports Networks. Spectrum Networks is the news and sports division of Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States.

The Spectrum News Environment: Spectrum News is a 24-hour news network that requires employees be flexible and available to work various shifts throughout the day, including early mornings, late evenings, weekends and holidays. The network is currently focused on the morning news, which means your day will start in the middle of the night, but it also means your workday will end around noon (most days).

Spectrum Networks employees are passionate and driven, and can thrive in a competitive, fast-paced and fiercely accurate 24-hour breaking news environment. They are creative and/or highly technical with a desire to leverage their knowledge, skills and abilities to share news stories that enhance daily living within our local communities. They are nimble and learn quickly, enabling themselves to pivot when new information is acquired within an ever-changing newsroom. They are team players with positive attitudes and strong interpersonal skills. They have the ability to multi-task, meet tight deadlines and remain calm under pressure.

What we’re looking for: The Master Control Supervisor is responsible for the quality of on-air broadcast during live and non-live programming. Manages the operational staff directly responsible for all on-air activities and functions including multi-channel distribution which includes linear channels, digital channels and on-demand clips.

Major Duties and Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.

  • Ensure accurate and error-free integration of live programming and live cut-ins by working closely with in-house and remote production staff.

  • Coordinate execute program assignments.

  • Detect and resolve program schedule conflicts.

  • Implements contingency plans for delays in live action, over runs, overlaps in events.

  • Maintain all required logs and feed information.

  • Responsible for supervising, scheduling, training and mentoring Master Control staff.

  • Maintain a working knowledge of Dalet Automation, Master Control Switchers, routers, test and monitoring equipment, video playout servers, VTR’s, and ingest and archival technology utilized by the company.

  • Conduct discrepancy investigation, troubleshooting, escalation and reporting of service interruptions.

  • Report problems and issues to management when they arise.

  • Supervise the preparation of material for air including programs, PSAs and promotional spots.

  • Responsible for on-air operation, program switching, spot insertion, commercial triggers, and monitoring transmission.

  • Responsible for acquisition of programming from satellite and file based delivery mechanisms.

  • Act as liaisons between departments and remotes.

  • Relief of Master Control Operators and Media Operators as needed.

  • Ensure scheduling systems are optimally functioning, maintained, kept up to date and secured.

  • Ensure proper formats are followed during live and playback of automated playlists.

  • Make promotion changes whenever necessary.

  • Follow contingencies provided by Programming and fill airtime with contingency conditions during delays or technical difficulties.

  • Perform other duties as assigned.

Required Qualifications

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English

  • In-depth technical knowledge and be adept at proactively identifying and resolving issues

  • Operational knowledge of production equipment and automation systems

  • Firm grasp of on-air broadcast workflows and systems including master control and media operations

  • Experience with video cameras, studio, production, and post production equipment and software

  • Knowledge of production based video and audio equipment

  • Understanding of traffic logs and procedures

  • Understanding of Dalet asset production and news room tools

  • Ability to independently make log changes based on network requirements and needs

  • Ability to supervise and motivate others

  • Ability to work in a fast paced, high pressure environment

  • Excellent written and oral communication skills

Education & Experience:

  • Bachelor’s degree in Broadcast Journalism or related field or comparable television work experience

  • 4+ years of experience in Broadcast Network and Master Control

  • 1+ years of Supervisory or leadership experience

Spectrum Networks believes every employee is an influencer and culture keeper. We expect respectful communication, openness to feedback, an eagerness to learn and grow, and an overall positive attitude. Roles may require the following:

  • Sitting and/or standing for extended periods of time.

  • Overtime may be required to meet deadlines.

For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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