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Systems Engineer I - Video Support Center – Systems

Date posted 01/08/2019 Requisition Number: 233487BR Location: United States - Colorado - Broomfield Zip Code: 80021 Area of Interest: Engineering/Technical Operations, Information Technology Services, Network Engineering, Telecommunications, Video Position Type: Full Time

The Systems Engineer I - Video Support Center-Systems is responsible for providing Tier 1 and Tier 2 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The video systems included in this team’s purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

  • Providing Tier 1 and Tier 2 support for all video systems within Charter Communications
  • Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services
  • Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers
  • Escalate necessary issues to higher tiered Engineer and work collaboratively to resolve issues

  • Bachelor’s degree in engineering or related field, or equivalent work experience
  • Minimum one (1) year of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
  • Minimum one (1) year of experience working with Unix/Linux based client/server systems and applications
  • Must be able to work the following schedule; Wednesday to Saturday (9 PM to 8 AM) (4 days on – 3 days off)

  • Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
  • Experience providing systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices
  • Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices
  • Direct experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs
  • Direct experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco
  • Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience

  • Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications
  • Experience and knowledge of Charter back office systems such as Mystro and Spectrum
  • Working experience within Telecommunications industry

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Later

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