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Systems Engineer IV - Video Systems Support Center Engineer

Date posted 01/24/2019 Requisition Number: 234577BR Location: United States - Colorado - Broomfield Area of Interest: Engineering/Technical Operations, Information Technology Services, Network Engineering, Telecommunications, Video Position Type: Full Time
Job Scope:

The Systems Engineer in Video Support Center-Systems is responsible for providing Tier 4 support for the resolution of video outages and service impairments in a 24 x 7 operation coverage.. The video systems included in this team are Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

Duties and Responsibilities:
  • Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services
  • Providing Tier 4 support for all video systems within Charter Communications
  • Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers
Basic / Minimum Qualifications:
  • Bachelor’s degree in Engineering, Telecommunications or related field; or equivalent work experience
  • Minimum four (4) years of experience working with Unix/Linux based client/server systems and applications
  • Minimum four (4) years of Systems Administration experience performing application configuration, programming, installation, and maintenance.
  • At least four (4) years of experience in video delivery, back office, and conditional access systems
  • Must be able to work the following schedule; Monday to Friday (8 AM to 5 PM)
Additional Requirements:
  • Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
  • Experience leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices
  • Advanced experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices
  • Advanced experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs
  • Advanced experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco
Preferred Qualifications:
  • Direct experience and/or knowledge of back office systems such as Mystro or Spectrum
  • Working experience in Cable or Telecom industry
  • System Administration of complex Unix environments and associated certifications (RHCSA, RHCE)


The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: 13541 Business Unit: Network Operations Apply Later

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