Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
Job level: Entry to midlevel
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
What does it take to be a successful Community Solutions Repair Representative at Spectrum? Check out the top traits we’re looking for and see if you have the right mix.
A day in the lifeCheck out our video and what it’s like to be a Customer Service Representative!
Spectrum presents: A Day in the Life: Customer Service Representative
Andrew Martinez: My job is to listen and provide solutions for any technical issues that my customers might have. My name is Andy Martinez and I'm a customer service representative for Spectrum.
Meet Andy: Customer Service Representative
It is challenging. It is a new experience every day. Every day, you have different sets of customers. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.
Customer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers.
There are different customer service rules here at Spectrum. Whether it's answering a question about a customer's bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.
Andy works at one of Spectrum's many Customer Service Call Centers, which bring thousands of jobs to the communities we serve.
Here at Spectrum, we value diversity. We all come from different walks of life and we all have our different cultures. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees.
Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth.
Spectrum's not just a job, it's a career. With this company, I'm able to go from being a representative to a lead, a supervisor. The sky is the limit when it comes to where we can go and what we can do. One day, I might even be the Vice President of my own call center.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision).
Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
Access discounted company services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Position Type: Full TimeLocation: United States - New York - BuffaloDate Posted: Date posted 04/29/2021Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 280357BRCOP150Spectrum is now hiring for Community Solutions Customer Service Representatives to join our fastest growing business unit!
We are excited to announce our starting rate of pay for this role is $18.00/hour! There is also a $0.75/hr shift differential for shifts starting on/after 11am!
Start Date: June 25th 12 Weeks Paid Training! Shift after training: Evenings and weekend availability required
Complete your application and assessment below today to launch your career with Spectrum!
Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available
6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
Tuition Reimbursement up to $5,250 dollars a year!
Free Parking at our Modern Call Center in Downtown Buffalo!
JOB SUMMARY The Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIES Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, medication, enhancement, troubleshooting and, when required, de-activation.
Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures Ability to perform other duties and/or projects as assigned
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Knowledge of billing systems as well as troubleshooting for Video, Internet and Voice Excellent verbal and written communication skills Complex problem solving skills Strong follow-up skills, accuracy and attention to detail Excellent customer service skills, including positive phone demeanor Works various schedules including holidays Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Education High school diploma or equivalent
Related Work Experience Experience working in cable operations and/or telecommunications call center
PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to effectively train and offer guidance to other representatives
Related Work Experience Previous customer service representative experience
WORKING CONDITIONS Normal office conditions
EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Keyword: hireme
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.