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Community Solutions Customer Service Representative

Buffalo, New York

Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.

  • Full-time
  • Job level: Entry to midlevel
  • Career progression

About us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.

Success profile

What does it take to be a successful Community Solutions Repair Representative at Spectrum? Check out the top traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Digitally savvy
  • Multi-tasker
  • Personable
  • Problem solver
  • Results driven

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Healthcare

    Health Insurance (Medical/Prescription Drug, Dental and Vision).

  • Paid time off

    Paid Holidays, Personal days, Vacation and Sick Time.

  • Access discounted company services

    You have the chance to use company services at little to no cost where available.

  • Education reimbursement

    We provide reimbursement up to $5250 per calendar year for approved eligible courses.

  • Retirement savings/401K

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Life and disability insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

Responsibilities

Position Type: Full Time Location: United States - New York - Buffalo Date Posted: Date posted 04/29/2021 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 280357BR COP150 Spectrum is now hiring for Community Solutions Customer Service Representatives to join our fastest growing business unit!

We are excited to announce our starting rate of pay for this role is $18.00/hour! There is also a $0.75/hr shift differential for shifts starting on/after 11am!

Start Date: June 25th
12 Weeks Paid Training!

Shift after training: Evenings and weekend availability required

Complete your application and assessment below today to launch your career with Spectrum!


We offer:
  • Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available
  • 6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
  • Tuition Reimbursement up to $5,250 dollars a year!
  • Free Parking at our Modern Call Center in Downtown Buffalo!
JOB SUMMARY
The Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES
Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, medication, enhancement, troubleshooting and, when required, de-activation.

Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources
Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians
Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
Ability to perform other duties and/or projects as assigned

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of billing systems as well as troubleshooting for Video, Internet and Voice
Excellent verbal and written communication skills
Complex problem solving skills
Strong follow-up skills, accuracy and attention to detail
Excellent customer service skills, including positive phone demeanor
Works various schedules including holidays
Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Education
High school diploma or equivalent

Related Work Experience
Experience working in cable operations and/or telecommunications call center

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to effectively train and offer guidance to other representatives

Related Work Experience
Previous customer service representative experience

WORKING CONDITIONS
Normal office conditions

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Keyword: hireme

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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