Rep 1, Community Solutions

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Full Time Buffalo, New York Posted 09/14/2023 Business unit: Community Solutions Areas of interest: Call Center Requisition Number: 2023-21722 COP150


The Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision

Start Date - 11/10! 


Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, medication, enhancement, troubleshooting and, when required, de-activation.

Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources

Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians

Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency

Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures

Ability to perform other duties and/or projects as assigned


Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Knowledge of billing systems as well as troubleshooting for Video, Internet and Voice Demonstrated verbal and written communication skills

Complex problem solving skills Proven follow-up skills, accuracy and attention to detail

Demonstrated customer service skills, including positive phone demeanor

Ability to effectively train and offer guidance to other representatives Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Required Education

High school diploma or equivalent

COP150 2023-21722 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $20.00 to $22.75. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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