Advanced Monitoring Technician - Spectrum Reach
Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative..
Shift is 2pm to 11pm and Tuesday through Saturday. Please only apply if you are ok with these hours.
This is also a Hybrid role where two days are remote and three days are in the office.
JOB SUMMARY
Under limited supervision, perform proactive and reactive monitoring of all the fundamental tasks required in the day to day operations of Spectrum Reach. Responsible for monitoring initial triage, escalation, and resolution of the linear insertion, digital insertion, processes, workflows, and apps within Reach. Responsible for the communications between the Advanced Monitoring Team and the NOC, Fulfillment, Engineering, Field Tech Ops or any other group affected.
MAJOR DUTIES AND RESPONSIBILITIES
High School Diploma or GED required
Bachelor's Degree preferred, Technical Institute degree or certificate in Computer Science, Network Management, Information Systems, or other related field or equivalent work experience preferred
RELATED WORK EXPERIENCE
Troubleshooting/Survelliance experience
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Shift is 2pm to 11pm and Tuesday through Saturday. Please only apply if you are ok with these hours.
This is also a Hybrid role where two days are remote and three days are in the office.
JOB SUMMARY
Under limited supervision, perform proactive and reactive monitoring of all the fundamental tasks required in the day to day operations of Spectrum Reach. Responsible for monitoring initial triage, escalation, and resolution of the linear insertion, digital insertion, processes, workflows, and apps within Reach. Responsible for the communications between the Advanced Monitoring Team and the NOC, Fulfillment, Engineering, Field Tech Ops or any other group affected.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Perform basic network operations and functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
- Handle incoming trouble calls, work closely with other departments and vendors to resolve service issues
- Resolve network problems/faults; escalate as necessary to appropriate parties.
- Track and update problems in the trouble ticketing system.
- Monitor service levels and take appropriate action to maintain service level agreements.
- Monitor traffic patterns to identify potential problem areas and take corrective action to implement short term adjustments and refer chronic problems to Engineering and Field Tech Ops for a permanent resolution.
- Identify alarm correlations and appropriate response actions for future automation.
- Provide timely and accurate reports for analysis of the network and Network Monitoring System.
- Perform any other duty specified by your supervisor.
- Basic understanding of network operations, Windows and Linux operating systems
- Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned
- Ability to troubleshoot, and event/alarm correlation skills.
- Knowledge of network topology and TCP/IP.
- Knowledge of network operations tools.
High School Diploma or GED required
Bachelor's Degree preferred, Technical Institute degree or certificate in Computer Science, Network Management, Information Systems, or other related field or equivalent work experience preferred
RELATED WORK EXPERIENCE
Troubleshooting/Survelliance experience
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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