Full TimeCharlotte, North CarolinaPosted 07/21/2021Areas of interest: Information Technology, Software EngineeringRequisition Number: 286836BR-2ISW370
JOB SUMMARY This position will be expected to contribute in areas dealing with software design, call center telephony call routing, compliancy and strategy in the delivery of high quality software/voice solutions.
MAJOR DUTIES AND RESPONSIBILITIES Extensive knowledge and experience of Avaya Contact Center products and services in a large Call Center environment.
Extensive knowledge of Avaya Vectoring, hunt groups, VDN’s, Service Hour tables and CTI routing.
Provide day-to-day operational support, monitors, and enhances systems in the Call Center Telephony Call Flow environments.
Maintain high standards of software quality within the team by establishing good practices and habits.
Collaborate with other software developers and voice engineers, business analysts and software architects to plan, design, develop, test, and maintain call routing, web- and desktop-based business applications.
Design, develop, and unit test applications in accordance with established standards.
Participate in deployment and support peer-reviews of new call routing.
Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
Responsible for compliance with company engineering standards, policies and procedures.
Builds and maintain effective relationships with peers, team, other organizations and vendors.
Perform other duties as requested by Manager
Customer-focused, and actively and consistently supports all efforts to simplify and enhance the customer experience.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong understanding of voice and application architecture including SIP, H.323, Linux, Unix, load balancing, ports, security, etc.
Advanced knowledge of the Avaya Aura suite of applications (ACM, AES, AMS, AEP, ASM), Avaya CMS, SQL Server, Oracle, and/or MySQL.
Extensive experience designing and developing enterprise grade software and voice platforms
Experience in telephony design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Experience with source control management systems and continuous integration/deployment environments
Experience with automated testing
Experience with agile development methodologies
Experience with multi-threading and concurrency
Experience with debugging, performance profiling and optimization
Comprehensive understanding of object-oriented and service-oriented voice and application development techniques and theories
Internally motivated, able to work proficiently both independently and in a team environment
Strong communication skills with both internal team members and external business stakeholders
Strong initiative to find ways to improve solutions, systems, and processes
Education Bachelor's degree (B. Sc.) in Computer Science or Engineering from a four-year college or university; or equivalent training, education and experience
Related Work Experience 6+ Years - Software Developer/Architect 3-5 Years - Business process/IT/Engineering solutions integration 5+ years of experience in most of the following:
Avaya Aura Portfolio (ACM, AES, AMS, AEP, ASM)
1-3 years of experience in most of the following:
Session Border Controller (SBC)
Session Initiation Protocol (SIP)
Oracle, MySQL, SQL Server
WORKING CONDITIONS Office environment
Job Code : ISW370
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