Our fast-growing Business Intelligence (BI) groups are studying metrics across the company to maximize performance. With a foundation of expert analysis, BI groups are going beyond and inspiring us to greater things. As partners in innovation, they’re using imagination and collaboration to put us at the forefront of technology. They’re handling high-volume structured and unstructured data points, turning raw information into visions of Spectrum’s future. Find exciting growth potential in one of our most tech-forward groups.
Job level: Mid to Senior
Travel: Minimal (if any)
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Position Type: Full TimeLocation: Charlotte, North CarolinaDate Posted: Date posted 11/12/2021Areas of interest: Business IntelligenceRequisition Number: 296724BRBBL317JOB SUMMARY This position is responsible for supporting a program of business unit-focused initiatives designed to help business partners drive value from information. The BI Analyst’s primary contribution to the team involves load monitoring and incident management, performance tuning, and development of One Automation jobs to meet service level agreements, allowing transformation of data into meaningful and accurate information which the business can consume. Contributes to Charter’s success by ensuring business needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. Responsible for supporting the Sr Manager or Director of Business Intelligence to empower Charter business leaders with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats.
MAJORDUTIES AND RESPONSIBILITIES Responsible for production operations activities, including load monitoring, incident management, change management, break/fix development and application administration.
Provide expert advice and education in the usage and interpretation of business data relevant to the business unit
Communicate data nuances and insights to all levels of the company in a clear and concise manner
Instill best practices and assists users at all levels within the company on how to leverage BI capabilities for accurate reporting and analysis
Leverage expert knowledge of Business Intelligence capabilities and familiarity with business trends in identifying patterns, opportunities and threats
Work closely with partners in gathering detailed requirements, establishing definitions, translating to technical requirements for team and gaining approval
Interact with senior management or executive level customers and provides support as needed
Design, develop, implement, and support new and existing data integration jobs using wide variety of tools Support all scheduled and non-recurring information needs of the business users
Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projects
Query large datasets and tables comfortably to provide information requested by users
Manage detailed plans on projects to ensure successful completion
Maintain metadata dictionaries and report definitions
Work with cross functional teams to ensure alignment in business needs, timelines and department standards
Actively identify solutions to enhance the existing Business Intelligence infrastructure processes and technology
Identify areas of improvements, leverages industry best practices and guides team to continuously improve the practice of BI
Lead and mentors junior team members and takes responsibilities as subject matter expert (SME)
Understand and evaluate cross functional and system to system impacts of requirements and change requests
Use advanced Excel skills to capture and communicate data findings
Liaison among the business, development and support teams to ensure solutions being developed meet or exceed business needs
Troubleshoot, diagnose and resolve data quality and performance issues
Communicate complex topics and analyses to non-technical business personnel
Provide accurate level of effort estimates for development in support of operational efficiencies and scheduling to management
Work closely with IT, Architecture, Business Analysts and Report Developers to achieve business objectives
Develop technology documentation to support production deployments as well as ongoing maintenance of reporting and data solutions
Perform other duties as requested
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Exceptionally strong communication skills both written and verbal Proven experience and passion for leveraging data to drive business impact Expert SQL skills Experience with reporting/Business Intelligence tools (MicroStrategy, Tableau) Advanced working knowledge of ETL workflow and scheduling applications. (Informatica, IBM Infosphere, One Automation, UC4/Appworx, Tidal and Composite) Advanced working knowledge of Teradata and other MPP data warehouse platforms Strong working knowledge of Subversion, Bitbucket and Jenkins Strong working knowledge of Unix scripting and python Knowledge of cloud services (AWS) Ability to speak to large groups with excellent presentation skills Ability to perform critical thinking in the area of data analysis with advanced analytical skills Strong team and relationship building skills Strong leadership skills with ability to lead and mentor High attention to detail and quality Ability to work independently, prioritize and organize effectively and manage multiple projects/assignments Ability to perform in a fast-paced environment Excellent project management skills Ability to understand complex business processes, rules and gain business acumen to become subject matter expert Experience with data visualization standards and techniques to visually summarize data and insights is a plus Expertise with BI Data Modeling concepts such as Star/Snowflake Schema, Dimensions and Facts
Education Bachelor’s degree or foreign equivalent in Information Technology or business related field, or equivalent experience
RELATED WORK EXPERIENCE 4+ years of production operations experience 4+ years of SQL Query Design in large-scale data warehouse environments 4+ years relevant technical or business work experience Experience with Cable TV, Internet, and/or Phone products & services or other related industry experience is a plus. PREFERRED QUALIFICATIONS Experience with Teradata and/or other MPP data warehouse platforms Experience working with MicroStrategy, Tableau Experience working with ETL workflow and scheduling applications. (Informatica, One Automation, UC4, Composite)
WORKING CONDITIONS Office Environment
BBL317 296724 296724BR
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.