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Billing Design Analyst

Date posted 08/20/2019 Requisition Number: 246747BR Location: United States - North Carolina - Charlotte Area of Interest: Billing Operations, Customer Operations Position Type: Full Time
Responsible for all activities related to data standards and data governance in the EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems to ensure the data is complete and accurate as obtained from the Business. Position includes communicating with all levels both within the billing organization and other user departments. SQL reports will be pulled for validation of data and to support customer’s inquiries. This position ensures financial accuracy and subscriber reporting for the business within the EDW and RDM systems


Assign new billing codes for projects to ensure data standardization.

Analyze attributes and map data from the multiple billing systems into EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems to ensure data accuracy and data governance for downstream systems.

Utilize knowledge of Charter services and products to confirm accuracy

Research fallout and update in EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems.

Make corrections following established procedures to ensure accurate financial and subscriber reporting

Create SQL queries and run for validation and reporting on EDW (Electronic Data Warehouse) and RDM (Reference Data Management)

Research and respond to internal customer requests

Ensures accuracy of coding for the business

Work with a large variety of teams including Accounting, Finance, Billing Design and Business Intelligence

Ability to work on multiple projects as an individual or as a team member with minimal supervision

Develops and promotes standard operating procedures

Actively and consistently support all efforts to simplify and enhance the customer experience

Develops software requirements

Develops and documents user methods and procedures

Analyze systems for ongoing performance improvements at user and system levels

Respond to requests made via Change Request Management, Issue Management and On-site support

Support MECC and Gateway.

Consistent high team performer, while mentoring and setting a solid team example.

Extended knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.

Be able to support reporting and query needs.

Perform other duties a requested by supervisor.

Skills/Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write, speak and understand English

Skills/Abilities and Knowledge
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Ability to work extended hours.

Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project

Ability to work independently
Ability to perform after hours tasks
Some travel may be required
ICOMS/CSG knowledge preferred

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Related Work Experience
  • 2-3 years of Billing system code configurations -preferred
  • 2-3 years of Billing system experience related to campaigns, rates, packages, and taxes
  • 2-3 years of Database reporting tools, queries, SQL, macros
  • 2+ years of ICOMS/CSG experience preferred

Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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