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Billing Quality Analyst

Date posted 01/16/2019 Requisition Number: 232785BR Location: United States - North Carolina - Charlotte Zip Code: 28217 Area of Interest: Administrative/Clerical, Telecommunications Position Type: Full Time
JOB SUMMARY
Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for Billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status
Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs
Documents all problems and assists in their resolution
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Strong communicator (written and verbal): ability to read, write, speak and understand English
Ability to focus on deadlines and deliverables
Self-starter, self-motivated, driven individual
Exposure to test automation tools
Ability to analyze and assist in resolving defects
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources located onshore and offshore
Analytical and problem solving skills
Keen attention to detail
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Display professional, positive, and approachable attitude/demeanor and discretion
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Strong organizational skills
Good understanding of quality assurance process, tools and methodologies
Experience using HP Test Suite or other testing tools
Understanding of database schemas and querying tools
Strong understanding of software development life cycle (SDLC)

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent combination of education and work experience

Related Work Experience
3-5 Years System development, business/systems analysis, testing, and/or business experience
1-3 Years Experience testing cable or telecommunications billing applications


PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Testing Certification ISTQB Foundation Level


WORKING CONDITIONS
Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Customer Operations Apply Later

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