Full TimeCharlotte, North CarolinaPosted 06/23/2022Business unit: Customer OperationsAreas of interest: Billing Operations, Customer Operations, Information Technology, Software EngineeringRequisition Number: 315262BRCBI395
JOB SUMMARY Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for ACSR, ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status
Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs
Documents all problems and assists in their resolution
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Strong communicator (written and verbal): ability to read, write, speak and understand English Ability to focus on deadlines and deliverables Self-starter, self-motivated, driven Knowledge of software test automation tools Ability to analyze and assist in resolving defects Ability to work well with shifting priorities Ability to work with cross-functional team of internal and external resources located onshore and offshore Analytical and problem solving skills Keen attention to detail Proficient in Microsoft Office applications (Word, Excel, Outlook) Display professional, positive, and approachable attitude/demeanor and discretion Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude Strong organizational skills Good understanding of quality assurance process, tools and methodologies Experience using HP Test Suite or other testing tools Understanding of database schemas and querying tools Strong understanding of software development life cycle (SDLC)
Required Education BA/BS or equivalent combination of education and work experience
Required Related Work Experience and Number of Years System development, business/systems analysis, testing, and/or business experience – 3+ Experience testing cable or telecommunications billing applications - 1-3
WORKING CONDITIONS Office environment CBI395 315262 315262BR
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