Billing Quality Analyst

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Full Time Charlotte, North Carolina Posted 06/23/2022 Business unit: Customer Operations Areas of interest: Billing Operations, Customer Operations, Information Technology, Software Engineering Requisition Number: 315262BR CBI395
JOB SUMMARY
Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for ACSR, ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.



MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs

Documents all problems and assists in their resolution

Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed



REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Strong communicator (written and verbal): ability to read, write, speak and understand English
Ability to focus on deadlines and deliverables
Self-starter, self-motivated, driven
Knowledge of software test automation tools
Ability to analyze and assist in resolving defects
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources located onshore and offshore
Analytical and problem solving skills
Keen attention to detail
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Display professional, positive, and approachable attitude/demeanor and discretion
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Strong organizational skills
Good understanding of quality assurance process, tools and methodologies
Experience using HP Test Suite or other testing tools
Understanding of database schemas and querying tools
Strong understanding of software development life cycle (SDLC)



Required Education
BA/BS or equivalent combination of education and work experience


Required Related Work Experience and Number of Years
System development, business/systems analysis, testing, and/or business experience – 3+
Experience testing cable or telecommunications billing applications - 1-3




WORKING CONDITIONS
Office environment
CBI395 315262 315262BR

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