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Business Intelligence Analyst

Date posted 12/11/2018 Requisition Number: 231305BR Location: United States - North Carolina - Charlotte Zip Code: 28217 Area of Interest: Information Technology Services Position Type: Full Time
JOB SUMMARY
This job is responsible for supporting and managing a program of business unit-focused initiatives designed to help business partners drive value from information. Contributes to Charter’s success by ensuring business needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. Responsible for supporting the Manager of Business Intelligence to empower Charter business leaders with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats. Provides consultation on the interpretation of data to various business partners throughout the organization.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Provide advice and education in the usage and interpretation of business data relevant to the business unit

Communicate data nuances and insights to all levels of the company in a clear and concise manner

Assists users at all levels within the company on how to leverage BI capabilities for accurate reporting and analysis

Leverage knowledge of Business Intelligence capabilities and familiarity with business trends in identifying patterns, opportunities and threats

Work closely with business partners in gathering detailed business requirements, establishing business definitions, translating to technical requirements for development team and gaining approval

Create report mock ups based on requirements and coordinates with technical team in finalizing design and receiving sign off

Support all scheduled and non-recurring information needs of the business users

Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projects

Query large datasets and tables to provide information requested by business users

Present data in a fashion that is easy to understand with proper documentation for successful user adoption
Work with cross functional teams to ensure alignment in business needs, timelines and department standards

Create test plans and scenarios and conducts testing to ensure quality and requirements traceability to final deliverable

Assist in identifying solutions to enhance the existing Business Intelligence infrastructure processes and technology

Maintain metadata dictionaries and report definitions

Understand and evaluates cross functional and system to system impacts of requirements and change requests

Use intermediate Excel skills to capture and communicate data findings

Liaison among the business, development and support teams to ensure solutions being developed meet or exceed business needs
Performs other duties as requested


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Exceptionally strong communication skills both written and verbal
Prior experience and passion for leveraging data to drive business impact
Beginner to intermediate statistical knowledge and intuition ideally utilized in A/B or multivariate testing (or related analytics)
Beginner to intermediate SQL skills
Experience with reporting/Business Intelligence tools is preferred (MicroStrategy, Terradata is a plus)
Ability to speak to large groups with good presentation skills
Ability to perform critical thinking in the area of data analysis with intermediate analytical skills
Strong team and relationship building skills
High attention to detail and quality
Ability to prioritize and organize effectively and manage multiple projects/assignments
Ability to perform in a fast-paced environment
Ability to understand complex business processes, rules and gain business acumen
Familiarity with data visualization standards and techniques to visually summarize data and insights
Familiarity with BI Data Modeling concepts such as Star/Snowflake Schema, Dimensions and Facts

Education
Bachelor’s degree or foreign equivalent in Economics, Mathematics, or Business Administration, or relevant work experience

Related Work Experience
2+ years relevant technical or business work experience
Experience with Cable TV, Internet, and/or Phone products & services or other related industry experience


WORKING CONDITIONS
Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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