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ESC LOA Compliance Consultant

Date posted 06/11/2019 Requisition Number: 242543BR Location: United States - North Carolina - Charlotte Area of Interest: Human Resources Position Type: Full Time

This position is responsible for ensuring that Charter’s LOA programs are in compliance with company policies, procedures, and applicable regulatory standards and requirements. Responsible for analyzing and resolving complex leave of absence issues. Lead the review, approval, and timely submission of required documents and responses for annual internal audits, as it relates to LOA. Proactively identify new and revised regulatory standards and requirements, train team members and HR on the implications of those changes and partner with the leaves and disability vendor on the implementation of those changes.

Research and analysis of complex LOA scenarios

Perform on-going monitoring of Leave and Disability vendor and develop internal audit tool to track performance results on a quarterly basis

Implement changes to meet regulatory standards

Identify LOA training opportunities; support the development of training materials; deliver or facilitate training delivery, as needed

Support annual plan compliance reviews to ensure compliance with policies, procedures, and regulatory standards

Identify inefficiencies and recommend process improvements

Research and provide informed interpretation on areas of ambiguity within the programs or the regulations in partnership with Charter Legal and Benefits. Communicate clear, concise summaries of complex cases, issues and recommendations to leadership as required

Stay abreast of industry regulatory environment changes and train internal ESC-Leaves team as needed

Partner with HR to provide consultative compliance support on complex LOA situations

Ensure all LOA documentation and administration is being carried out with the proper level of consistency and governance. Review required LOA communication materials on an on-going basis and make recommendations

Consistently support compliance by maintaining confidentiality of information, acting with ethics and integrity, reporting non-compliance, and adhering to applicable regulations, policies, and procedures
Responsible for updating procedures, workflows, metrics and participation in system enhancements as applicable

Perform other related duties, as needed

Skills/Abilities and Knowledge
Ability to maintain confidentiality and adhere to the highest degree of professional standards
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to deliver excellent customer service
Ability to work independently and effectively in a team environment
Ability to handle multiple projects and tasks
Ability to interact with all levels of an organization
Critical thinking and analytical skills
Ability to prioritize and organize effectively in a fast paced environment
Ability to work with time-sensitive issues and to be self-directed with minimal supervision

Strong attention to detail
Excellent technical writing skills
Strong computer skills, especially spreadsheets, databases and word processing (i.e. Microsoft Word, Excel, PowerPoint, and Outlook)
Knowledge and understanding of FMLA, ADAAA, USERRA, ERISA and appropriate benefits related regulations

Bachelor’s degree in a relevant field

Related Work Experience
5+ years LOA and/or benefit compliance experience in a large, complex organization

Office environment


The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Corporate Apply Later

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  • Human Resources, Charlotte, North Carolina, United StatesRemove