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Manager, Curriculum Development

Date posted 07/18/2019 Requisition Number: 245296BR Location: United States - North Carolina - Charlotte Area of Interest: Design, Development, Human Resources Position Type: Full Time
Responsible for managing the design and development of Charter's Corporate and HR focused learning initiatives. Manage internal staff and vendor resources responsible for program design and development. Work and collaborate with Corporate and HR stakeholders in order to diagnose learning solutions, leverage existing materials, direct vendors, and develop programs to establish consistent Charter curriculum.

Proactively and consistently support all efforts to simplify and enhance the customer/user experience

Lead design and development for Corporate and HR initiatives, serve as creative and planning resource to HR, Corporate and Business Unit stakeholders, ensuring a holistic,

Charter-centric approach to learning solutions

Assess clients learning situation, expectations, resources, constraints, learning needs, learning gaps, and task in relation to the organizational mission and goals

Manage development and maintenance of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts

Manage and direct design and development work of vendors

Prioritize workload of curriculum development staff

Mentor and coach curriculum development staff

Work with clients to secure approval of new and updated curriculum

Manage team escalations and partner with clients to drive resolution

Act as an instructional design subject matter expert

Partner with functional training managers, supervisors, and points of contact to establish train-the-trainer delivery and certification

Manage integration of content, such as required new hire training, across training functions

Research and analyze training options, delivery methods and techniques

Create and implement evaluation plans to demonstrate business impact of all training initiatives

Partner with peers on all curriculum development responsibilities

Maintain current knowledge of latest industry standards, tools, and processes

Keep abreast of current learning and performance strategies, delivery methods, and techniques

Plan and manage all instructional design projects

Collaborate with subject matter experts and conduct training needs assessments

Provide effective implementation of instructional products and programs

Perform other duties as requested by supervisor

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet target dates for implementation
Ability to operate personal computer, spreadsheet application, database, windows
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to lead and manage others

Bachelor's degree in Instructional Design, Human Resource Development, Business Administration or related field required
Specialized training in instructional design methodologies required

Instructional design experience 5
Management experience 3
Project management experience 2
Organizational development/change initiatives experience preferred

Skills/Abilities and Knowledge
Knowledge of HR, or cable television products and services a plus
Skills in instructional design methodologies
Knowledge of a variety of training delivery systems
Skills in measurement and evaluation of training initiatives
Skills in teambuilding, relationship building, facilitation and presentation

Office environment
Approximately 10% to 30% travel

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Corporate Apply Later

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