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Mgr, BI Production Operations

Date posted 12/04/2018 Requisition Number: 231309BR Location: United States - North Carolina - Charlotte Zip Code: 28217 Area of Interest: Business Affairs/Development/Analysis, Finance/Accounting, Operations/General, Product Management, Project/Program Management Position Type: Full Time
JOB SUMMARY
The Mgr, BI Production Operations leads the group responsible for production deployment and day-to-day execution of BI jobs and processes, ensuring that SLAs are consistently met. The position also oversees the implementation of fixes and performance improvements, allowing vertical BI teams to focus on strategic new business functionality. This job will mainly oversee a group of contractors, including a significant offshore component.


MAJOR DUTIES AND RESPONSIBILITIES
Monitor production BI jobs, restart them when required, conduct root cause analysis for production failures and escalate to the appropriate team(s) for resolution

Collect, monitor and publish key operational metrics such as data freshness SLAs, planned and unplanned downtime, and production deployment statistics

Communicate system anomalies affecting BI users in a timely manner, with regular updates until the problem is resolved

Collaborate with Charter IT on incident management, issue resolution and maintenance activities requiring downtime

Implement repeatable and reliable production deployment process for new features, with appropriate tracking and provisions for rolling back problematic deployments. Manage and communicate deployment calendar, adhering to Charter policies and blackout periods

Ensure collaboration between onshore and offshore teams. Establish efficient handoff processes operating across geographies and time zones

Monitor external service providers supplying staffing resources to the group, ensuring performance and adherence to the contractual terms and SLAs. Establish procedures to efficiently onboard new staff

Foster the culture of collaboration and cooperation between employees and contractors within the group, and between the BI Production Operations group and the broader BI organization

Provide leadership and create a culture of accountability within the Business Intelligence Production Operations group
Drive innovation by evaluating and implementing deployment automation tools

Present regular status updates upward on the SLA adherence, planned and unplanned downtime, production issues, recent accomplishments, upcoming milestones and risks/dependencies

Author and improve processes and policies in support of organizational goals. Monitor adherence to rules, policies and procedures

Performs other duties as required

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Expertise in leading a production operation function in large-scale data warehouse and business intelligence environments
Familiarity with software configuration management tools such as Subversion and/or Git
Strong collaboration and communication skills (both written and verbal)
Excellent leadership skills, including proven ability to lead mixed teams consisting of employees, onshore and offshore contractors
Experience managing relationships with external service providers
Strong problem-solving skills
Self-starter, able to operate and make sound decisions independently with little or no supervision
Ability to effectively prioritize and assign work to team members in the face of multiple demands
Demonstrates calm diplomacy and professionalism under pressure during rapid change, conflicting demands and crisis management
Ability to generate pragmatic, salient and simple solutions to complex problems
Strong results orientation; ability to remove obstacles and hold people accountable for achieving challenging business results

Education
Bachelor’s degree or related field or equivalent experience

Related Work Experience Number of Years
Overall IT experience 10+
Production operations experience in large-scale, complex BI environments 5+
Data warehousing and BI development and testing experience 5+
Leadership experience 3-5

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Cable industry experience
Experience implementing deployment automation in data warehousing / BI environments

WORKING CONDITIONS
Office environment
Travel required (10%)

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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