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Mgr, Software Development

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Full Time Charlotte, North Carolina Posted 11/21/2022 Business unit: Customer Operations Areas of interest: Information Technology, Software Engineering Requisition Number: 321383BR ISW500
Responsible for management of a team of software professionals who deliver customer-facing and back office software solutions. Will also be responsible for daily leadership of the team as well as future planning of complex projects.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Manage a development team that operates cross-functionally with product, operations, and testing teams to ensure quality and timely delivery of code.

Provide team support and direction on shifting priorities for new and existing projects as well as enterprise initiatives, organizing and delegating work as needed.

Implement software proposals and estimates scope of work.

Plans for and aligns resources for completion of work.

Works closely with cross functional teams on resource allocation, budget implications and timeline considerations.

Escalation point for internal partners to assist in resolving roadblocks and mitigating risks to ensure successful on-time software product delivery.

Ensure adequate project documentation is created.

Provide input to management regarding technical issues, strategic planning of projects, system operations, and new software development and deployment.

Perform other duties as assigned.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to communicate in a clear, straight-forward, and professional manner
Knowledge of company products and services
Working knowledge of software development and delivery
Ability to understand and grow technical knowledge in areas of software development and delivery
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Leadership skills and ability to build and develop teams
Attention to detail and quality with effective problem solving and communication skills
Demonstrated in-depth drive about automation, testing, and code quality
Knowledge of Java, JavaScript or Python and modern software approaches and architectures
Agile experience

Required Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Required Related Work Experience and Number of Years
5 years Software Engineering experience
2 years Leadership experience

Preferred Related Work Experience and Number of Years

4+ years of related work experience with Java & J2EE Development (Web Services, Servlets, JSP, JavaScript), JPA/Hibernate, Spring, SpringBoot, XML, JSON and Application Servers (esp. Tomcat and Redhat EAP).
4+ years of experience with DBMS such as Oracle and/or MS SQL or any other relational Databases.
2+ years of experience using CI/CD, GitOps continuous delivery tools and platforms including Maven/Gradle, Jenkins/TeamCity, Argo CD, Google Skaffold, etc..
2+ years related work experience with Avaya or Cisco or Genesys or other Telecom (Common Telephony Concepts, like Avaya JTAPI/TSAPI, CMS Reporting, SIP, VXML and CCXML development).
2+ years related work experience with application container and container orchestration technologies
3+ years’ experience with software development methodologies, 4D, Agile Scrum/Kanban
4+ years working knowledge of network and PC operating systems, including Linux, Unix and Windows.
2+ years management or leadership experience

Office environment
#LI-MH2 ISW500 321383 321383BR

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