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ROE Compliance Analyst – Spectrum Enterprise

Date posted 01/16/2019 Requisition Number: 233705BR Location: United States - North Carolina - Charlotte Zip Code: 28273 Area of Interest: Business Affairs/Development/Analysis, Sales, Telecommunications Position Type: Full Time
Spectrum Enterprise is a national provider of scalable, fiber-based networking and managed services solutions. Solutions include Internet access, Ethernet, Managed Network Services, Voice solutions, TV solutions, Managed Application, Cloud Infrastructure and Managed Hosting Services. We work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit

The Highlights
The Rules of Engagement (ROE) Compliance Analyst supports the territory management strategy by executing tactical Salesforce account control processes. This position also conducts and acts upon a variety of audit mechanisms that drive sales compliance with territory management policies and procedures.

What you will do
  • Manage the new Salesforce account creation process, validating and processing requests to support order processing and account management activities
  • Proactively manage a departmental case queue to address requests for sales support to ensure outstanding support is provided to the sales organization through consistently attaining aggressive service level objectives
  • Conduct routine audits of accounts and account assignments to ensure sales channel integrity and resolve account assignment errors as needed
  • Improve data integrity through ongoing hygiene of accounts and related account data and execute mass data loads as needed
  • Work with sales leaders as necessary to review audit findings and provide coaching on territory management policies to sales associates as needed
  • Identify and implement best practices that improve departmental operational effectiveness and enhance overall sales productivity
  • Ensure consistent and continuous application of the sales rules of engagement across sales channels
Required keys for success
  • Five or more years of accounting, finance or sales operations experience
  • Five or more years of sales experience in customer relationship management (CRM) or related database applications
  • Familiarity and experience with administration of sales CRM systems (e.g., Salesforce)
  • Accounting or financial background with the ability to effectively conduct audits on complex data sets
  • Deep familiarity with U.S. geography and general market demographics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve complex problems while working under pressure
  • Ability to manage multiple projects simultaneously
  • Ability to consistently meet deadlines to ensure client satisfaction
  • Effective communication skills with all levels of management and company personnel
Your education
  • High School Diploma or equivalent (required)
  • Bachelor’s Degree in Internet technology or related field (preferred)
What you can expect
  • Office environment
  • Some travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Spectrum Enterprise Apply Later

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